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Retricted access

Research article

First published 2020-6

Influence of the Determinants of Online Customer Experience on Online Customer Satisfaction

Shefali Jaiswal, Anurag Singh

Paradigm: A Management Research Journal

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Research article

First published 2019-3

Creating Effective Online Customer Experiences

Alexander Bleier, Colleen M. Harmeling, Robert W. Palmatier

Journal of Marketing

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Research article

First published 2020-6

A Framework of Online Customer Experience: An Indian Perspective

Arijit Bhattacharya, Manjari Srivastava

Global Business Review

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Research article

First published 2023-9

Engaging Business Customers Through Online Experiences in Different Cultures

Welf H. Weiger

Journal of International Marketing

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Research article

First published 2021-12

Effect of online shopping experience on customer loyalty in apparel business-to-consumer ecommerce

Wei Yin, Bugao Xu

Textile Research Journal

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Research article

First published 2021-8

Reading Between the Lines: Understanding Customer Experience With Disruptive Technology Through Online Reviews

Jeandri Robertson, Caitlin Ferreira, Jeannette Paschen

Australasian Marketing Journal

Open access

Research article

First published 2022-1

The Moderating Role of Perceived Interactivity in the Relationship Between Online Customer Experience and Behavioral Intentions to Use Parenting Apps for Taiwanese Preschool Parents

Kuen-Cheng Lee, I-Hsiung Chang, Tsung-Jen Wu [...]

Sage Open

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Research article

First published 2010-02

The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma [...]

Journal of Service Research

Open access

Research article

First published 2025-10

Buyer Platform Experience (PLX) in Online Marketplaces: Scale Development,Validation,and the Salience of Variety,Competitive Pricing,Service Excellence,and Promotion

Celal Teoman Metehan, Edin Güçlü Sözer, Mustafa Emre Civelek [...]

Sage Open

Retricted access

Research article

First published 2022-9

Relationship between Online Experience and Customer Engagement

Faseeh Amin, Fayaz Ahmad Nika

Abhigyan

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