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1-10 of 69 results for Online Product Returns

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Select article: Product Returns and Assortment Decisions: A Strategic Analysis of Online and Offline Competition

Open access

Research article

First published 2025-10

Product Returns and Assortment Decisions: A Strategic Analysis of Online and Offline Competition

Yue Li, Raghunath Singh Rao, Paola Mallucci

Journal of Marketing Research

Select article: Online product pricing considering product quality and return policy

Retricted access

Research article

First published 2023-07-02

Online product pricing considering product quality and return policy

Xuwang Liu, Yanyang Liu, Wei Qi [...]

Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology

Select article: The puzzle of online arbitrage and increased product returns: A game‐theoretic analysis

Open access

Research article

First published 2023-08

The puzzle of online arbitrage and increased product returns: A game‐theoretic analysis

Avinash Geda, Jingchuan Pu, Liangfei Qiu

Production and Operations Management

Select article: The Effects of Pressure and Self-Assurance Nudges on Product Purchases and Returns in Online Retailing: Evidence from a Randomized Field Experiment

Retricted access

Research article

First published 2024-6

The Effects of Pressure and Self-Assurance Nudges on Product Purchases and Returns in Online Retailing: Evidence from a Randomized Field Experiment

Anindya Ghose, Heeseung Andrew Lee, Kihwan Nam [...]

Journal of Marketing Research

Select article: Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns

Retricted access

Research article

First published 2012-9

Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns

Amanda B. Bower, James G. Maxham

Journal of Marketing

Select article: More Satisfied or More Aroused? Understanding the Effects of Arousal in Online Reviews on Product Demand From New Versus Returning Customers in the Service Sector

Retricted access

Research article

First published 2026-2

More Satisfied or More Aroused? Understanding the Effects of Arousal in Online Reviews on Product Demand From New Versus Returning Customers in the Service Sector

Jing Zhang, Jian Xu, Xuequn Wang [...]

Production and Operations Management

Select article: When Are More Information Details Less Useful? A Comparison of Product Contextualization in Customer Images and Review Texts

Retricted access

Research article

First published 2025

When Are More Information Details Less Useful? A Comparison of Product Contextualization in Customer Images and Review Texts

Yang Wang, Youngeui Kim, Abhijeet Ghoshal

Production and Operations Management

Select article: Why full refunds prevail: A product fit perspective

Retricted access

Research article

First published 2026

Why full refunds prevail: A product fit perspective

Weitao Ren, Chuanshuai Ru, Wenqiang Xiao [...]

Production and Operations Management

Select article: The Impact of Consumer Returns on the Multichannel Sales Strategies of Manufacturers

Retricted access

Research article

First published 2018-02

The Impact of Consumer Returns on the Multichannel Sales Strategies of Manufacturers

Paolo Letizia, Morteza Pourakbar, Terry Harrison

Production and Operations Management

Select article: Free Riding on Product Returns to Drive Profits

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Research article

First published 2026

Free Riding on Product Returns to Drive Profits

Elisa Montaguti, Scott Neslin, Sara Valentini

Journal of Marketing

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