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Articles (52)

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1-10 of 52 results for Key Words: service quality

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Select article: Relationship Between the Service Orientation of Employees and Operational Indicators in a Multiunit Restaurant Corporation

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Other

First published 1995-5

Relationship Between the Service Orientation of Employees and Operational Indicators in a Multiunit Restaurant Corporation

Jim Groves, Mary B. Gregoire, Ronald Downey

Journal of Hospitality & Tourism Research

Select article: Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

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Research article

First published 1994-8

Measuring Service Quality in Restaurants: an Application of the Servqual Instrument

David C. Bojanic, L. Drew Rosen

Journal of Hospitality & Tourism Research

Select article: Tipping: an Incentive/Reward for Service?

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Other

First published 1996-2

Tipping: an Incentive/Reward for Service?

Michael Lynn, Jeffrey Graves

Journal of Hospitality & Tourism Research

Select article: The Role of the Customer in the Food Service Encounter

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Research article

First published 1989-8

The Role of the Customer in the Food Service Encounter

Pamela S. McMahon, Claire D. Schmelzer

Journal of Hospitality & Tourism Research

Select article: A Quantitative Analysis of Certain Interpersonal Skills Required in the Service Encounter

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Other

First published 1994-2

A Quantitative Analysis of Certain Interpersonal Skills Required in the Service Encounter

William H. Samenfink

Journal of Hospitality & Tourism Research

Select article: Introducing the Relativity To Traditional Importance-Performance Analysis

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Other

First published 1997-2

Introducing the Relativity To Traditional Importance-Performance Analysis

Daniel J. Mount

Journal of Hospitality & Tourism Research

Select article: Information Technology: Management Effectiveness and Guest Services

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Introduction

First published 1993-11

Information Technology: Management Effectiveness and Guest Services

Joseph F. Durocher, Neil B. Niman

Journal of Hospitality & Tourism Research

Select article: Evaluating the Role of Attribute Importance as a Multiplicative Weighting Variable in the Study of Hospitality Consumer Decision-Making

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Other

First published 1998-2

Evaluating the Role of Attribute Importance as a Multiplicative Weighting Variable in the Study of Hospitality Consumer Decision-Making

Haemoon Oh, Sara C. Parks

Journal of Hospitality & Tourism Research

Select article: Information systems: An asset or a liability to home health care providers?

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Research article

First published 1995-08

Information systems: An asset or a liability to home health care providers?

Tad McKeon

Home Health Care Management & Practice

Select article: Establishing a home health intravenous therapy program

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Research article

First published 1994-11

Establishing a home health intravenous therapy program

Sally Myers, Margaret S. Texidor

Home Health Care Management & Practice

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