This article investigates the prospects for improvements in management
effectiveness given the rapidly changing developments in new information technolo
gies. One of the principal problems facing managers in the future will be how to
ensure service quality with fewer managers. The view offered here is that information
technology, despite large reductions in the number of managers, can lead to the
creation of new types of organizational structures that will, in turn, lead to more
effective management while still ensuring service quality.
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