You are on the new improved site. You can view the old site in view-only mode here until June 27, 2026

Filter Results

Search all journals

Enter search terms…

Advanced search

/

About

About Sage
About Sage Journals
Privacy Policy
Terms of Use
Contact Us
Help

Information for

Authors
Editors
Librarians
Researchers
Reviewers
Frequently asked questions

Copyright © 2026 by Sage Publications.京ICP备09090397号-11

Search results

Search results page

Articles (175)

Journals (0)

1-10 of 175 results for Intelligent customer service

Sort by:

Relevance

Select all

Select all

Sort by:

Relevance

Select article: The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals

Retricted access

Research article

First published 2025-2

The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals

Bart Larivière, Katrien Verleye, Arne De Keyser [...]

Journal of Service Research

Select article: Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

Retricted access

Research article

First published 2019-6

Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence

Nicholas G. Paparoidamis, Huong Thi Thanh Tran, Constantinos N. Leonidou

Journal of International Marketing

Select article: The implications of artificial intelligence on the digital marketing of financial services to vulnerable customers

Retricted access

Research article

First published 2021-8

The implications of artificial intelligence on the digital marketing of financial services to vulnerable customers

Emmanuel Mogaji, Taiwo O. Soetan, Tai Anh Kieu

Australasian Marketing Journal

Select article: Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews

Retricted access

Research article

First published 2022-02

Is Artificial Intelligence Customer Service Satisfactory? Insights Based on Microblog Data and User Interviews

Tengfei Zhao, Jingjing Cui, Jiayu Hu [...]

Cyberpsychology,Behavior,and Social Networking

Select article: Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach

Retricted access

Research article

First published 2022-11

Customer Emotions in Service Robot Encounters: A Hybrid Machine-Human Intelligence Approach

Raffaele Filieri, Zhibin Lin, Yulei Li [...]

Journal of Service Research

Select article: Artificial Intelligence Service and Customer Loyalty: A Moderated Mediation Role of Satisfaction and Contextual Factors in Human-AI Interaction

Open access

Research article

First published 2026-1

Artificial Intelligence Service and Customer Loyalty: A Moderated Mediation Role of Satisfaction and Contextual Factors in Human-AI Interaction

Hui Gao, Hongshen Liu, Hui Zhang [...]

Sage Open

Select article: Customized innovation policies and the regions: digital content services and intelligent machinery in Finland

Retricted access

Research article

First published 2013-4

Customized innovation policies and the regions: digital content services and intelligent machinery in Finland

Markku Sotarauta, Kati-Jasmin Kosonen

European Urban and Regional Studies

Select article: A Measurement of Emotional Intelligence in Service Encounters

Retricted access

Research article

First published 2008-6

A Measurement of Emotional Intelligence in Service Encounters

Wai-Hoe Mok, Yelena Tsarenko, Mark Gabbott

Australasian Marketing Journal

Select article: Voice‐based AI in call center customer service: A natural field experiment

Retricted access

Research article

First published 2023-04

Voice‐based AI in call center customer service: A natural field experiment

Lingli Wang, Ni Huang, Yili Hong [...]

Production and Operations Management

Select article: Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses,Attributions of Responsibility,and Coping Strategies in Artificial Intelligence–Based Service Failures

Retricted access

Research article

First published 2023-2

Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses,Attributions of Responsibility,and Coping Strategies in Artificial Intelligence–Based Service Failures

Giulia Pavone, Lars Meyer-Waarden, Andreas Munzel

Journal of Interactive Marketing

1
2
3
•••
18
10 / page

Article type

Publication date

Subjects

Access