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Articles (1634)

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1-10 of 1634 results for Employee interactions

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Select article: On the Role of Empathy in Customer-Employee Interactions

Retricted access

Research article

First published 2012-8

On the Role of Empathy in Customer-Employee Interactions

Jan Wieseke, Anja Geigenmüller, Florian Kraus

Journal of Service Research

Select article: Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity,Employee Affect,and Motivations

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Research article

First published 2020-2

Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity,Employee Affect,and Motivations

Feng Zeng Xu, Ying Wang

Journal of Hospitality & Tourism Research

Select article: Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Retricted access

Research article

First published 2026-3

Rethinking Emotional Labour in Hospitality: The Contextual Role of Service Robots in Employee–Customer Interactions

Sang-Joon Kim, Inhyouk Koo, Zhang Yuanqi

Science,Technology and Society

Select article: Benefits or burdens: The impact of social media interactivity on employee creativity

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Research article

First published 2025

Benefits or burdens: The impact of social media interactivity on employee creativity

Ahsan Ali, Nazik Hangeldiyeva, Abdul Hameed Pitafi

Journal of Information Science

Select article: Collaborative construction of the closet (in and out): The affordance of interactivity and gay and lesbian employees’ identity work online

Open access

Research article

First published 2023-1

Collaborative construction of the closet (in and out): The affordance of interactivity and gay and lesbian employees’ identity work online

Aleksi Soini, Kirsi Eräranta

Organization

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Select article: Locus of Control,Task Difficulty,and Their Interaction with Employees' Attitudes

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Research article

First published 1994-10

Locus of Control,Task Difficulty,and Their Interaction with Employees' Attitudes

Ferdinand A. Gul, Judy Tsui, Lokman Mia

Psychological Reports

Select article: Changing the Way Employees Interact With Guests With Disabilities

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Research article

First published 2008-06

Changing the Way Employees Interact With Guests With Disabilities

Elizabeth W. Hall

Journal of Disability Policy Studies

Select article: Job Satisfaction Among Federal Employees: The Role of Employee Interaction With Work Environment

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Research article

First published 2019-3

Job Satisfaction Among Federal Employees: The Role of Employee Interaction With Work Environment

Tae Kyu Wang, Ralph Brower

Public Personnel Management

Select article: All Creatures Great and Small: A Review and Typology of Employee-Animal Interactions

Free access

Research article

First published 2024-1

All Creatures Great and Small: A Review and Typology of Employee-Animal Interactions

Shawn Xiaoshi Quan, Carisa Lam, Kira Schabram [...]

Journal of Management

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