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Articles (139)

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1-10 of 139 results for Emotional intelligent service

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Select article: A Measurement of Emotional Intelligence in Service Encounters

Retricted access

Research article

First published 2008-6

A Measurement of Emotional Intelligence in Service Encounters

Wai-Hoe Mok, Yelena Tsarenko, Mark Gabbott

Australasian Marketing Journal

Select article: Emotional Intelligence,Emotional Labour and Work Effectiveness in Service Organisations: A Proposed Model

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Research article

First published 2008-1

Emotional Intelligence,Emotional Labour and Work Effectiveness in Service Organisations: A Proposed Model

Abdul Kadir Othman, Hazman Shah Abdullah, Jasmine Ahmad

Vision: The Journal of Business Perspective

Select article: How emotional intelligence relates to job satisfaction and burnout in public service jobs

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Research article

First published 2018-12

How emotional intelligence relates to job satisfaction and burnout in public service jobs

Hyun Jung Lee

International Review of Administrative Sciences

Select article: Construction of emotional intelligent service system for the aged based on Internet of things

Open access

Research article

First published 2019-3

Construction of emotional intelligent service system for the aged based on Internet of things

Xiaoqi Liang, Yonghui Dai, Hanjian Chen [...]

Advances in Mechanical Engineering

Select article: Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure

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Research article

First published 2011-5

Emotional Intelligence as a Moderator of Coping Strategies and Service Outcomes in Circumstances of Service Failure

Mark Gabbott, Yelena Tsarenko, Wai Hoe Mok

Journal of Service Research

Select article: I,Robot,You,Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service

Open access

Research article

First published 2022-11

I,Robot,You,Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service

Eleonora Pantano, Daniele Scarpi

Journal of Service Research

Select article: The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

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Research article

First published 2011-1

The Influence of Emotional Intelligence on the Service Performance of Casino Frontline Employees

Catherine Prentice, Brian King

Tourism and Hospitality Research

Select article: How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

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Research article

First published 2025-11

How and When Does Front-Line Employees’ Emotional Intelligence Facilitate Their Service Creativity? A Cross-Level Contingency Approach

Lei Qi, Xiaoqian Zhao, Song Chang [...]

Cornell Hospitality Quarterly

Select article: Role of Emotional and Artificial Intelligence in Employee Performance: A Perspective from the Indian Service Industry

Free access

Research article

First published 2024-3

Role of Emotional and Artificial Intelligence in Employee Performance: A Perspective from the Indian Service Industry

Shivani Sharma, Parul Saxena

Abhigyan

Select article: How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs

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Research article

First published 2015-9

How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs

Mary E. Guy, Hyun Jung Lee

Review of Public Personnel Administration

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