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Articles (1013)

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1-10 of 1013 results for Customer power

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Select article: Customer Satisfaction of Power Distribution Companies

Retricted access

Research article

First published 2014-6

Customer Satisfaction of Power Distribution Companies

Ashok Shripadrao Kurtkoti

Jindal Management Journal

Select article: Powered by Customers: Relationship Is Key to Surviving 100 Years in Business

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Research article

First published 2015-5

Powered by Customers: Relationship Is Key to Surviving 100 Years in Business

Douglas Morse

Journal of Creating Value

Select article: Understanding the Impact of Perceived Customer Power on Motives and Outcomes of Emotional Labour

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Research article

First published 2019-3

Understanding the Impact of Perceived Customer Power on Motives and Outcomes of Emotional Labour

Alka Singh Bhatt

Journal of Creative Communications

Select article: Surface acting in service: A two-context examination of customer power and politeness

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Research article

First published 2015-5

Surface acting in service: A two-context examination of customer power and politeness

Jennifer L Wessel, Dirk D Steiner

Human Relations

Select article: A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

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Research article

First published 2025-1

A Social Informational Processing Lens on Multi-Foci Mistreatment: Roles of Customer Orientation and Power Distance

Xingyu Wang, Xiaolin (Crystal) Shi, YooHee Hwang [...]

Journal of Hospitality & Tourism Research

Select article: The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure

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Research article

First published 2016-8

The Positive Effects of Customers’ Power on Their Behavioral Responses After Service Failure

Agung Sembada, Yelena Tsarenko, Dewi Tojib

Journal of Service Research

Select article: The Power Implications of the Shift to Customer Reviews: A field perspective on jobbing platforms operating in France

Open access

Research article

First published 2023-8

The Power Implications of the Shift to Customer Reviews: A field perspective on jobbing platforms operating in France

Anne-Sophie Barbe, Jean-Pascal Gond, Caroline Hussler

Organization Studies

Select article: Distributor Power versus Manufacturer Power: The Customer Role

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Research article

First published 1988-1

Distributor Power versus Manufacturer Power: The Customer Role

Gul Butaney, Lawrence H. Wortzel

Journal of Marketing

Select article: When do Chief Marketing Officers Affect Firm Value? A Customer Power Explanation

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Research article

First published 2010-12

When do Chief Marketing Officers Affect Firm Value? A Customer Power Explanation

D. Eric Boyd, Rajesh K. Chandy, Marcus Cunha

Journal of Marketing Research

Select article: Is Customers' Dependence on Manufacturers Equivalent to Manufacturers' Power?

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Research article

First published 1998-12

Is Customers' Dependence on Manufacturers Equivalent to Manufacturers' Power?

James E. Zemanek, Roger P. McIntyre

Psychological Reports

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