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Articles (247)

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1-10 of 247 results for Customer participation behavior

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Select article: Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

Retricted access

Research article

First published 2025

Customer participation behavior and customer citizenship behavior in hotels: Testing co-production and value-in-use as mediators

Jinous Sadighha, Patrícia Pinto, Manuela Guerreiro [...]

Tourism and Hospitality Research

Select article: The Impact of the Pay-What-You-Want Pricing Experience on Customer Behavior: Focus on Willingness to Participate in Value Co-Creation

Open access

Research article

First published 2024-10

The Impact of the Pay-What-You-Want Pricing Experience on Customer Behavior: Focus on Willingness to Participate in Value Co-Creation

Zhao Lin, Toshihiko Souma

Sage Open

Select article: Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Open access

Research article

First published 2024-10

Customer Participation in the Value Co-creation of Hotel Service Robot Interaction

Zemin Tian, Xiaoli Liu

Sage Open

Select article: Investigating Moderating Role of Customer Participation in Customer-based Corporate Reputation and Customer Citizenship Behavior

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Research article

First published 2014-7

Investigating Moderating Role of Customer Participation in Customer-based Corporate Reputation and Customer Citizenship Behavior

Nidhi Aggarwal

FIIB Business Review

Select article: Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

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Research article

First published 2005-02

Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries

Markus Groth

Journal of Management

Select article: Understanding Customer Participation Dynamics: The Case of the Subscription Box

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Research article

First published 2023-9

Understanding Customer Participation Dynamics: The Case of the Subscription Box

Nita Umashankar, Kihyun Hannah Kim, Thomas Reutterer

Journal of Marketing

Select article: Licensing Effect of Pro-Environmental Behavior in Metaverse

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Research article

First published 2022-11

Licensing Effect of Pro-Environmental Behavior in Metaverse

Hyungrok Jin, Jaehee Hwang, Bingqin Luo [...]

Cyberpsychology,Behavior,and Social Networking

Select article: Examining Customer Motivation and Its Impact on Customer Engagement Behavior in Social Media: The Mediating Effect of Brand Experience

Open access

Research article

First published 2021-10

Examining Customer Motivation and Its Impact on Customer Engagement Behavior in Social Media: The Mediating Effect of Brand Experience

Xi Chen, Chunlan Jiao, Ran Ji [...]

Sage Open

Select article: Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

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Research article

First published 2014-2

Acta Non Verba? The Role of Customer Participation and Word of Mouth in the Relationship Between Service Firms’ Customer Satisfaction and Sales Performance

Andreas B. Eisingerich, Seigyoung Auh, Omar Merlo

Journal of Service Research

Select article: Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry

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Research article

First published 2010-11

Understanding the Effects of Post-Service Experience Surveys on Delay and Acceleration of Customer Purchasing Behavior: Evidence From the Automotive Services Industry

Utpal M. Dholakia, Siddharth S. Singh, Robert A. Westbrook

Journal of Service Research

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