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Articles (1884)

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1-10 of 1884 results for Customer interactions

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Select article: On the Role of Empathy in Customer-Employee Interactions

Retricted access

Research article

First published 2012-8

On the Role of Empathy in Customer-Employee Interactions

Jan Wieseke, Anja Geigenmüller, Florian Kraus

Journal of Service Research

Select article: Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

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Research article

First published 2017-11

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Select article: Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice

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Research article

First published 2018-8

Understanding the Omnichannel Customer Journey: Determinants of Interaction Choice

Niklas Barwitz, Peter Maas

Journal of Interactive Marketing

Select article: The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction

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Research article

First published 2010-02

The Impact of Customer-to-Customer Interaction on Cruise Experience and Vacation Satisfaction

Jue Huang, Cathy H. C. Hsu

Journal of Travel Research

Select article: From Hosts and Peers to Customer-Centric Outcomes: The Role of Business Interactions in Livestream Shopping

Open access

Research article

First published 2026

From Hosts and Peers to Customer-Centric Outcomes: The Role of Business Interactions in Livestream Shopping

Nhung Trinh, Mai Nguyen, Viet Quoc Cao [...]

Australasian Marketing Journal

Select article: Customer Interaction and Innovation in Hybrid Offerings

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Research article

First published 2018-2

Customer Interaction and Innovation in Hybrid Offerings

Mario Schaarschmidt, Gianfranco Walsh, Heiner Evanschitzky

Journal of Service Research

Select article: The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

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Research article

First published 2022-9

The Effects of Intragroup Guanxi Interaction on Customers’ Intentions to Complain

Xing’an Xu, Christina Geng-Qing Chi, Ruiying Cai [...]

Journal of Hospitality & Tourism Research

Select article: Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity,Employee Affect,and Motivations

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Research article

First published 2020-2

Enhancing Employee Innovation Through Customer Engagement: The Role of Customer Interactivity,Employee Affect,and Motivations

Feng Zeng Xu, Ying Wang

Journal of Hospitality & Tourism Research

Select article: Emotional Energy: When Customer Interactions Energize Service Employees

Open access

Research article

First published 2025-1

Emotional Energy: When Customer Interactions Energize Service Employees

Julien Cayla, Brigitte Auriacombe

Journal of Marketing

Select article: Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

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Research article

First published 2013-07

Self‐Service Operations at Retail Stores: The Role of Inter‐Customer Interactions

Mei Li, Thomas Y. Choi, Elliot Rabinovich [...]

Production and Operations Management

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