Search results: Sage Journals

Restricted accessResearch articleFirst published November, 2016

Understanding Customer Experience Throughout the Customer Journey

Katherine N. Lemon, Peter C. Verhoef

Journal of Marketing

Restricted accessResearch articleFirst published December, 2020

Lamin B. Ceesay

Jindal Management Journal

Restricted accessResearch articleFirst published February, 2013

Li Miao, Anna S. Mattila

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published June, 2020

Shefali Jaiswal, Anurag Singh

Paradigm: A Management Research Journal

Restricted accessResearch articleFirst published May 20, 2020

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

Open accessResearch articleFirst published May, 2025

Ying Chen, Catherine Prentice

Australasian Marketing Journal

Restricted accessResearch articleFirst published January, 2020

Philipp “Phil” Klaus

International Journal of Market Research

Restricted accessResearch articleFirst published August, 2020

Richard R. Klink, Jason Q. Zhang, Gerard A. Athaide

Journal of Marketing Education

Restricted accessResearch articleFirst published May, 2020

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Open accessResearch articleFirst published October, 2023

Chao Wang, Zhigang Wang

Sage Open