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1-10 of 3242 results for Customer Experiences

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Select article: Understanding Customer Experience Throughout the Customer Journey

Retricted access

Research article

First published 2016-11

Understanding Customer Experience Throughout the Customer Journey

Katherine N. Lemon, Peter C. Verhoef

Journal of Marketing

Select article: The Impact of Other Customers on Customer Experiences

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Research article

First published 2013-2

The Impact of Other Customers on Customer Experiences

Li Miao, Anna S. Mattila

Journal of Hospitality & Tourism Research

Select article: Building a High Customer Experience Management Organization: Toward Customer-Centricity

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Research article

First published 2020-12

Building a High Customer Experience Management Organization: Toward Customer-Centricity

Lamin B. Ceesay

Jindal Management Journal

Select article: Influence of the Determinants of Online Customer Experience on Online Customer Satisfaction

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Research article

First published 2020-6

Influence of the Determinants of Online Customer Experience on Online Customer Satisfaction

Shefali Jaiswal, Anurag Singh

Paradigm: A Management Research Journal

Select article: The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

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Research article

First published 2020-05-20

The effect of experience quality on customer perceived value and customer satisfaction and its impact on customer loyalty

Andriani Kusumawati, Kharisma Sri Rahayu

Human Systems Management

Select article: Integrating Artificial Intelligence and Customer Experience

Open access

Research article

First published 2025-5

Integrating Artificial Intelligence and Customer Experience

Ying Chen, Catherine Prentice

Australasian Marketing Journal

Select article: Customer experience,not brands will be on the iron throne

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Research article

First published 2020-1

Customer experience,not brands will be on the iron throne

Philipp “Phil” Klaus

International Journal of Market Research

Select article: Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

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Research article

First published 2020-5

Customer Equity Drivers,Customer Experience Quality,and Customer Profitability in Banking Services: The Moderating Role of Social Influence

Lily (Xuehui) Gao, Iguácel Melero-Polo, F. Javier Sese

Journal of Service Research

Select article: Designing a Customer Experience Management Course

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Research article

First published 2020-8

Designing a Customer Experience Management Course

Richard R. Klink, Jason Q. Zhang, Gerard A. Athaide

Journal of Marketing Education

Select article: Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Open access

Research article

First published 2023-10

Influence of Customer Knowledge Management on Mobile Fitness Application Customer Value Cocreation Through Flow Experience and Customer Involvement

Chao Wang, Zhigang Wang

Sage Open

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