Search results: Sage Journals

Restricted accessResearch articleFirst published June, 2015

A Measure of Consumer Complaining Behaviour in Service Industry

Prabhjot Kaur, Sanjeev Kumar Sharma

Paradigm: A Management Research Journal

Restricted accessResearch articleFirst published July, 1998

Nancy Stephens, Kevin P. Gwinner

Journal of the Academy of Marketing Science

Restricted accessResearch articleFirst published January, 1988

Jagdip Singh

Journal of Marketing

Restricted accessResearch articleFirst published 1984

Stephen W. Brown, Teresa A. Swartz

Journal of Public Policy & Marketing

Restricted accessResearch articleFirst published May, 2002

David L. Jones, Ken W. McCleary, Lawrence R. Lepisto

Journal of Hospitality & Tourism Research

Restricted accessResearch articleFirst published October, 2012

Lea Dunn, Darren W. Dahl

Journal of Marketing Research

Open accessCase reportFirst published June, 2023

Swapan Deep Arora, Anirban Chakraborty

Vikalpa: The Journal for Decision Makers

Restricted accessResearch articleFirst published 2023

Swapan Deep Arora, Anirban Chakraborty, Vijay Pal Singh

Global Business Review

Restricted accessResearch articleFirst published June, 2011

Nidhi Sabharwal, Harmeen Soch

Global Business Review