Sage Journals: Discover world-class research

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Research article

First published 2024-12

Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

Tingting Jiang, Qian Guo, Yuhan Wei [...]

Journal of Information Science

Free access

Research article

First published 2009-3

Visualization of Expert Chat Development in a World of Warcraft Player Group

Mark Chen

E-Learning and Digital Media

Open access

Research article

First published 2022-11

“Do I understand you right then?”: (re)formulations of users’ initial problem descriptions in social services’ online chat

Nataliya Thell

Qualitative Social Work

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Research article

First published 2016-11

Inter-subjectivity in Instant Messaging Interactions

Dipti Kulkarni

Journal of Creative Communications

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Research article

First published 2004-12

Assessing Gender Authenticity in Computer-Mediated Language Use

Susan C. Herring, Anna Martinson

Journal of Language and Social Psychology

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Research article

First published 2012-9

Emotion Expression under Stress in Instant Messaging

Afarin Pirzadeh, Mark S. Pfaff

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Open access

Research article

First published 2026

A geogame-based approach through Minecraft to children-centred participatory traffic safety planning

Ítalo Sousa de Sena, Ungku Norani Sonet, Mathilda van der Zwaag [...]

Environment and Planning B: Urban Analytics and City Science

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Research article

First published 2015

A Qualitative Analysis of Offenders’ Modus Operandi in Sexually Exploitative Interactions With Children Online

Juliane A. Kloess, Sarah Seymour-Smith, Catherine E. Hamilton-Giachritsis [...]

Sexual Abuse

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Research article

First published 2014-9

The Impact of Communication Delay and Medium on Team Performance and Communication in Distributed Teams

Ute Fischer, Kathleen Mosier

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

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