Search results: Sage Journals

Restricted accessResearch articleFirst published December, 2024

Investigating the relationships between dialog patterns and user satisfaction in customer service chat systems based on chat log analysis

Tingting Jiang, Qian Guo, Yuhan Wei [...]

Journal of Information Science

Free accessResearch articleFirst published March, 2009

Mark Chen

E-Learning and Digital Media

Open accessResearch articleFirst published November, 2022

Nataliya Thell

Qualitative Social Work

Restricted accessResearch articleFirst published November, 2016

Dipti Kulkarni

Journal of Creative Communications

Open accessResearch articleFirst published 2026

Harmata Aboubakar

New Media & Society

Restricted accessResearch articleFirst published September, 2012

Afarin Pirzadeh, Mark S. Pfaff

Proceedings of the Human Factors and Ergonomics Society Annual Meeting

Restricted accessResearch articleFirst published December, 2004

Susan C. Herring, Anna Martinson

Journal of Language and Social Psychology

Open accessResearch articleFirst published 2026

Ítalo Sousa de Sena, Ungku Norani Sonet, Mathilda van der Zwaag [...]

Environment and Planning B: Urban Analytics and City Science

Restricted accessResearch articleFirst published September, 2017

Juliane A. Kloess, Sarah Seymour-Smith, Catherine E. Hamilton-Giachritsis [...]

Sexual Abuse

Restricted accessResearch articleFirst published September, 2014

Ute Fischer, Kathleen Mosier

Proceedings of the Human Factors and Ergonomics Society Annual Meeting