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Articles (22)

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1-10 of 22 results for CRM Capability

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Select article: Service,People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

Retricted access

Research article

First published 2018-6

Service,People and Customer Orientation: A Capability View to CRM and Sustainable Competitive Advantage

Suhail Ahmad Bhat, Mushtaq Ahmad Darzi

Vision: The Journal of Business Perspective

Select article: Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective

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Research article

First published 2017-8

Can Social Media Marketing Improve Customer Relationship Capabilities and Firm Performance? Dynamic Capability Perspective

Zhan Wang, Hyun Gon Kim

Journal of Interactive Marketing

Select article: Customer Relationship Management and Firm Performance

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Research article

First published 2011-9

Customer Relationship Management and Firm Performance

Tim Coltman, Timothy M Devinney, David F Midgley

Journal of Information Technology

Select article: Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Free access

Research article

First published 2007-10

Role of Dynamic Capability and Information Technology in Customer Relationship Management: A Study of Indian Companies

Darshan Desai, Subrat Sahu, Piyush Kumar Sinha

Vikalpa: The Journal for Decision Makers

Select article: Evolution of Credit Risk Management Capability Maturity: Lessons from the Indian Banking Sector

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Research article

First published 2014-12

Evolution of Credit Risk Management Capability Maturity: Lessons from the Indian Banking Sector

Anju Arora, Muneesh Kumar

Asia-Pacific Journal of Management Research and Innovation

Select article: Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy

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Research article

First published 2017-5

Improving the effectiveness of market-oriented organisation: Empirical evidence from an emerging economy

Tania Bucic, Liem Viet Ngo, Ashish Sinha

Australian Journal of Management

Select article: How to enhance SMEs customer involvement using social media: The role of Social CRM

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Research article

First published 2019-2

How to enhance SMEs customer involvement using social media: The role of Social CRM

Colin CJ Cheng, Eric C Shiu

International Small Business Journal: Researching Entrepreneurship

Select article: Brave New World? On AI and the Management of Customer Relationships

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Research article

First published 2020-8

Brave New World? On AI and the Management of Customer Relationships

Barak Libai, Yakov Bart, Sonja Gensler [...]

Journal of Interactive Marketing

Select article: Implementing Customer Relationship Management in JPMorgan

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Research article

First published 2004-06

Implementing Customer Relationship Management in JPMorgan

Jackie Marfleet

Business Information Review

Select article: Circular Refugee Migration: Understanding Protracted Displacement Beyond a Refugee-Returnee Binary

Open access

Research article

First published 2026

Circular Refugee Migration: Understanding Protracted Displacement Beyond a Refugee-Returnee Binary

Daniel Masterson, Rosa Vidarte

International Migration Review

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