Project Management Journal

In this special issue on project stakeholder management, the aim is to advance the understanding of this topic by looking into theory outside the project management field and by presenting findings from case studies. In this overview article, we identify the theoretical roots of the stakeholder concept and the current state of the field. We point to early proponents of stakeholder thinking. In addition, we point to recent concepts and developments outside the project management field that are relevant in the project management context; then, we introduce the articles included in the special issue; and, finally, we identify other relevant publications.

Understanding stakeholder dynamics and their impact on project management is crucial, especially for large and complex projects such as nuclear waste repositories. This study examines the stakeholder dynamics during the project front-end stage of two pioneering nuclear waste repository projects. To analyze changes in stakeholders’ importance and position on a project, we propose and apply a new conceptual framework: a stakeholder salience-position matrix. The study explicates how stakeholder dynamics are influenced by the interaction of stakeholders’ influence behavior, stakeholder management activities, and the project's contextual conditions. Prior stakeholder literature has rarely conceptualized the elements of stakeholder dynamics in a systematic manner.

According to research, stakeholder disappointment is a root problem within projects. In this article, the dilemmas related to stakeholder inclusiveness, in other words, engaging a broad range of stakeholders, are discussed. Based on a longitudinal case study, three propositions are offered: Applying stakeholder inclusiveness in a project (1) increases the likelihood of more engaged and satisfied stakeholders; (2) increases the danger of losing focus on those stakeholders who possess the most critical resources for the project's survival and progress; and (3) increases the danger of inducing stakeholder disappointment due to expectation escalation and impossibility of embracing conflicting requirements and wishes.

We studied the management of internal R&D stakeholders and their involvement dynamics in breakthrough R&D projects. Building on a longitudinal research partnership with a global car manufacturer since 2005, this research highlights the important dynamics of involvement among internal R&D stakeholders in the engineering development organization. Some stakeholders—who served as experts, innovation design strategists, or internal collaboration strategists—succeeded in involving the individuals needed for the project's progress, sometimes generating an over-commitment. The success of the rationale of these stakeholders on engineering resource involvement depended on the perceived legitimacy of their owners.

This research develops the understanding of project stakeholder management through examining how stakeholder communication is facilitated and managed during the different phases of the project's life cycle. By building on the information processing view and the stakeholder salience framework, our study shows how stakeholder communication practices vary among the impersonal, personal, and group modes of communication. We also show how these practices depend on stakeholders’ salience and project life cycle phase. The results indicate that a dynamic approach is required to understanding stakeholder management; different communication practices are required over the project's life cycle, which can be explained by the varying degrees of stakeholder salience.

The purpose of this article is to examine the network structure of online stakeholder discussions in the planning stage of a UK public megaproject, High Speed Rail 2. By providing new rail connections between London, Birmingham, and Manchester, this project is highly complex as it is embedded in a network of stakeholder relationships that may support or oppose the project. Data drawn from Twitter were analyzed using Social Network Analysis and inductive analysis of user profiles and content. Findings indicate that the majority of online stakeholders oppose the project and form stable clusters. Larger clusters within this network may attempt to deploy power directly in the form of a manipulation strategy, whereas smaller clusters may seek to ally themselves with more powerful groups, a pathway strategy. Overall, the methodology is a useful complement to existing methods and may provide real-time insights into the complex, evolving discussions around megaprojects.

While system complexity is on the rise across many product lines, the resources required to successfully design and implement complex systems remain constrained. Because financiers of complex systems development efforts actively monitor project implementation cost, project performance models are needed to help project managers predict their cost compliance and avoid cost overruns. This article describes recent research conducted by the authors to develop a cost overrun predictive model using five known drivers of complex systems development cost. The study identifies schedule and reliability, as the key determinants of whether or not a large complex systems development project will experience cost overrun.

Cost overruns are prevalent in hydrocarbon (oil and gas) megaprojects. A recent report indicates that 64% of ongoing megaprojects globally are facing cost overruns. Despite their increasing occurrence, there has been limited published research in the mainstream literature that has specifically examined why and how they occur. Consequently, suggestions regarding how to constructively address cost overruns in hydrocarbon megaprojects are scant. To better understand the causal nature of cost overruns in hydrocarbon mega-projects, this article provides a critical review of the extant literature. Findings from the research indicate that complex interactions between project characteristics, people, technology, and structure and culture contribute to cost overruns occurring. As a result, it is suggested that chaos theory can be used to explain how cost overruns arise in hydrocarbon megaprojects. This article provides a reference point for engendering future research in this pervasive and fertile area.