Book Review: Measuring Health Care: Using Quality Data for Operational,Financial and Clinical Improvement

Amalberti R. Auroy Y. Berwick D. Barach P. , 2005. Five System Barriers to Achieving Ultrasafe Health Care. Annals of Internal Medicine 142 (9): 756–764. http://www.annals.org/cgi/content/full/142/9/756.

Carroll J. Rudolph J. , 2006. Design of High Reliability Organizations in Health Care. Quality & Safety in Health Care 15 (Suppl 1): i4–i9.

Frankel A. Leonard M. Denham C. , 2006. Fair and Just Culture, Team Behavior, and Leadership Engagement: The Tools to Achieve High Reliability. Health Services Research 41 (4 Pt 2): 1690–1709.

McGreevy J. Otten T. Poggi M. Robinson C. Castaneda D. Wade P. , 2006. The Challenge of Changing Roles and Improving Surgical Care Now: Crew Resource Management Approach. The American Surgeon 72 (11): 1082.

Raab S. Grzybicki D. Sudilovsky D. Balassanian R. Janosky J. Vrbin C. , 2006. Effectiveness of Toyota Process Redesign in Reducing Thyroid Gland Fine-Needle Aspiration Error. American Journal of Clinical Pathology 126 (4): 585–592.

Spear S. 2005. Fixing Health Care from the Inside, Today. Harvard Business Review 83 (9): 78.

Tamuz M. Harrison M. , 2006. Improving Patient Safety in Hospitals: Contributions of High-Reliability Theory and Normal Accident Theory. Health Services Research 41 (4 Pt 2): 1654–1676.

Varkey P. Athyal V. , 2005. Service Delivery Innovations at Mayo Clinic. Minnesota Medicine 88 (12): 39–42.