Abstract
Although booster phone calls have been used to enhance the impact of brief interventions in the emergency department, there has been less number of studies describing the content of these boosters. We conducted a qualitative analysis of booster calls occurring two weeks after an initial Web-based intervention for drug use and intimate partner violence (IPV) among women presenting for emergency care, with the objective of identifying the following: progress toward goals set during the initial emergency department visit, barriers to positive change, and additional resources and services needed in order to inform improvements in future booster sessions. The initial thematic framework was developed by summarizing codes by major themes and subthemes; the study team collaboratively decided on a final thematic framework. Eighteen participants completed the booster call. Most of them described a therapeutic purpose for their drug use. Altering the social milieu was the primary means of drug use change; this seemed to increase isolation of women already in abusive relationships. Women described IPV as interwoven with drug use. Participants identified challenges in attending substance use treatment service and domestic violence agencies. Women with substance use disorders and in abusive relationships face specific barriers to reducing drug use and to seeking help after a brief intervention.
Background
Brief interventions for substance use disorders have been studied in the emergency care setting for over 30 years. The logic behind placing brief interventions in the emergency department (ED) is threefold. First, the ED has unprecedented access to a large portion of the general population, many of whom do not follow-up consistently with primary care providers for screening and longitudinal follow-up of substance use problems.1,2 Second, the population presenting to the ED has an unusually high prevalence of substance use, with an estimated 27% having unmet substance use treatment needs. 3 Third, the ED has the advantage of offering a window of time in which participants may be unusually receptive to messages related to health behaviors, ie, the teachable moment.
At the same time, the ED setting contains experimental and theoretical challenges to systematic screening for high-risk problems and delivery of brief interventions, including high volume of patients, high disease acuity, and the lack of training providers in addressing substance use disorders. Therefore, technology has been proposed as a practical means of identifying and screening for substance use.4–7 Computer-based programs provide a feeling of anonymity and offer privacy, which may facilitate reporting of unhealthy behaviors and violence occurence.5,8 They require little or no direct clinician involvement. They can be adapted in a wide variety of languages and cultures, use of audio, as well, allow interventions to include low-literacy individuals. They can deliver assessments and provide individualized feedback and recommendations for changing high-risk behaviors. An intervention can be widely disseminated across clinical sites, while maintaining treatment fidelity. Furthermore, most ED patients use computers (91%) and access the Internet (71%), and the vast majority feels comfortable receiving technology-based health information. 9 However, particularly for sensitive topics, technology may not be able to provide the empathy needed and expected by participants. 10
We developed a Web-based intervention to reduce drug use (including illicit drugs and misuse of prescription drugs) among female ED patients experiencing IPV. Drug use and IPV have a close and bidirectional relationship: drug use is a risk factor for the future occurrence of partner violence and the experience of violence predicts subsequent substance use.11–14 In our formative work, women with these coexisting problems indicated that direct human contact was instrumental to their receptivity to an intervention and to their ability to feel understood and to receive advice. 15 Therefore, we included a 15- to 20-minute booster conversation occurring two weeks after the initial visit, during which a trained interventionist led the participant in an open-ended conversation around progress toward the goals established in the ED program. As one means of enhancing and extending the impact of the necessarily brief ED-based intervention, investigators have used booster sessions, consisting of inperson or – more typically – telephone contact with interventionists in the weeks after the initial ED visit. Boosters may provide a distinct and an active function that independently leads to change. The boosters offer an opportunity to take the motivations and goals identified in the initial visit and reinforce, refine, and delve more deeply into challenges and barriers than was possible in the ED; some researchers have even suggested that while the ED is the opportunistic setting to identify substance use, interventions may be done soon after the visit. 16
The combination of an immediate Web-based intervention program and a booster phone call later was appealing on a number of levels. This approach allowed us to take full advantage of the teachable moment in a way that was not burdensome to clinicians, while still providing an in-depth person-to-person conversation at a time when the participant might still recall drug-related goal setting, but would be less likely to have a high cognitive burden from acute illness, new diagnosis, medications, and health-care instructions.17–19
Although boosters have come into frequent use in ED brief intervention studies, there has been little research or discussion focused on the boosters themselves to inform their design or content. This study is a qualitative analysis of these booster sessions. Objectives of this study were (1) to better understand the process of change after brief interventions, including how progress toward positive change was possible and the barriers in achieving goals set during the initial ED visit; and (2) to identify specific resources and services needed by this target population in order to refine the focus of booster sessions in future work and to be able to provide more tailored interventions, compared to brief interventions designed for the general population.
Methods
Setting and study population
Participants were recruited from the ED of a level I trauma center with more than 100,000 annual adult visits by an ethnically, racially, and socioeconomically diverse population. Research assistants (RAs) recruited study participant for 15 hours a day (8 am–11 pm), seven days a week, for a period of 14 weeks (June to August 2014). During recruitment shifts, RAs used a random number generator to select a random sample of rooms. Within this subset of patients, RAs reviewed the electronic medical record for basic demographic information and presenting complaint. English-speaking adult women aged 18–59 years, who presented for a reason other than drug use/intoxication or IPV, were invited to complete a “Women's Health Survey,” self-administered on an iPad (Apple Inc.). The questionnaire included questions on drug use (NIDA Quick Screen) and IPV (WAST). The NIDA Quick Screen is the first question of the National Institute on Drug Abuse-Modified Alcohol, Smoking, and Substance Involvement Screening Test (NM-ASSIST) tool and, as a single item, has been shown to accurately identify drug use. 20 The WAST is a brief, eight-question screening instrument that measures physical, emotional, and sexual violence and has high specificity for IPV.21,22 Those who completed the survey and reported any amount of drug use and any type of IPV within the past three months were eligible for the study. Eligible patients who provided informed consent were enrolled in the study. Participants were given headphones, a tablet computer, and a brief tutorial by an RA on navigating through the program.
Participants launched the program themselves and were automatically randomized to intervention or control groups by the software.
The BSAFER intervention
The BSAFER intervention is a brief (15-minute), one-session Web-based program, designed to be taken on a tablet-style computer during an ED visit. An overview of the structure and content of the intervention is provided in Table 1. BSAFER was created using the Computerized Intervention Authoring Software (CIAS; Interva, Inc). 23 The program uses a female parrot avatar (“Polly”), who addresses the participant by name, serves as a guide and narrator for the program, and reads all content aloud, allowing low-literacy participants to complete the program.
Participant characteristics.
The intervention included a booster session conducted by phone within two weeks after the initial ED visit. The booster conversation was manual driven, delivered by a motivational interviewing (MI) trained RA, and consisted of (1) review of core values and drug use goals established at baseline, (2) discussion of current drug use, (3) discussion of any discrepancy between goals and motivators and current drug use, (4) discussion of barriers to achieving goals and problem solving, (5) reinforcement of SUD treatment services and IPV resources, and (6) reinforcement and encouragement of substance use change goals. The booster manual is included as Appendix A. During the booster, we allowed women to discuss any drug or alcohol use that they wished to focus on.
Participants in the control group completed a Web-based educational program about improving home fire safety while in the ED and a two-week booster phone call reviewing key educational points related to home fire safety. In conclusion, all participants of the program were scheduled for the booster session to take place within two weeks of the index ED visit. The study complied with the principles of the Declaration of Helsinki. The institutional review board of the participating hospital approved all study procedures.
Data collection and data analysis
Booster discussions with the intervention group were captured on digital audio recording software, transcribed into text verbatim, and entered into qualitative data management software (NVivo). Each interview transcript was reviewed at least once before analysis began. Subsequent reviews of the text identified themes. Initial codes were based on the framework of major topical headings in the interview guide. The coding structure was refined iteratively by coding initial transcripts, identifying additional codes through group discussion, and modifying and refining existing codes. Research team members reevaluated coding categories routinely to ensure that each coder had the same understanding of the codes and to identify any needed revisions or clarifications of the coding scheme. The final coding classification scheme was applied to each transcript by two independent coders. Any discrepancies or ambiguities were resolved through discussion. An integrated set of codes, consisting of all mutually agreed-upon codes, were entered into the NVivo database with the final version of each transcript. After coding all transcripts in this manner, an initial thematic framework was developed by summarizing codes by major themes and subthemes. We also examined the data stratified by the type of drug use (marijuana only vs. other illicit drugs). The study team, comprising experts in IPV and substance use interventions and qualitative research methods, met collaboratively to decide on a final thematic framework and to select illustrative quotes, representing the full range of responses relevant to each theme. Once themes and subthemes were finalized, the team discussed the potential implications of each to future booster design.
Results
In total, 863 patients were invited for the screening survey, of which 655 (76%) completed the survey, 68 (10%) were eligible for the study based on screening results and were invited to participate in the study, 40 (59%) provided consent and were enrolled in the study, in which 19 were randomized to control and 21 were randomized to the intervention. Of the 40 study participants, 30 (75%) completed the two-week booster phone call. The average age of the booster participants was 32 years and 77% of them were non-White. Marijuana was the most common drug used by study participants; other drugs used were cocaine, stimulants, and opiates. A total of 45% of participants reported intimate partner physical abuse and 33% reported severe combined intimate partner physical and sexual abuse. The characteristics of the participants are presented in Table 2.
Summary of themes and subthemes.
Theme 1
In identifying reasons for ongoing drug use, women described their use as necessary for physical and mental health symptoms, rather than for enjoyment. In fact, feeling high or loopy, was viewed as a negative side effect of their drug use.
Theme 2
Participants were not always consistent in standing behind the initial core value selected during ED portion of intervention (and presented to them during the booster), and sometimes could not recall identifying it. Many of the participants did discuss values that motivated them, however, and even when these motivators were discrepant with what they had initially selected, they were generally consistent with one of the original eight core values mentioned during the intervention (Table 1).
Theme 3
The most successful strategy for meeting drug use goals established during the intervention seemed to be taking one's self out of the drug-using milieu. In some cases, this seemed to result in relative social isolation.
Subtheme 3.1
Partners were occasionally described as a source of support and inspiration for drug use change. This was true even when drugs were described as a source of stress within the relationship.
Theme 4
Entering a formal substance use treatment program was described as difficult for many of the women, whether because of psychological or logistical barriers. More comfortable options seemed to be individual mental health counseling not specific to treatment of substance use disorders or attending a substance use treatment session to support someone else (ie, a friend or family member attending NA meetings) and deriving benefit.
Theme 5
Similarly, many women expressed barriers to reaching out to domestic violence agencies. Those approaching the agencies for the first time felt uncomfortable or scared, while those who had previously used these services described feeling dissatisfied with various aspects of the agencies, including the environment of the shelters, the ability of the agencies to address a broad range of needs, and interactions with volunteers without personal experience with IPV.
Three-month acceptability and feasibility data and preliminary outcome data have been reported separately. 24
Discussion
We sought to inform and improve future booster sessions used as a component of ED-based interventions for drug use among women experiencing IPV, with the ultimate goal of helping women with these coexisting problems to change their drug use behaviors in conjunction with help-seeking for IPV. ED and primary care brief interventions are opportunistic, meaning that they are incorporated into a visit that is intended for other reasons, often identifying clinically significant substance use that is not recognized by the patient. Because the visit could be the result of any kind of injury or illness, the participant is taking the intervention, setting substance use change goals, and receiving drug use and IPV resources during a time when they were also experiencing physical symptoms of their acute condition and receiving information related to their diagnosis. Therefore, a booster session has the appeal of not only extending the total contact time with the participant but also connecting with them to reinforce goals and motivations at a time when there are fewer distractions.
Our boosters demonstrated the significant challenges to changing drug use behavior in our population. Many of our participants described drug use as self-treatment for stress, anxiety, and depression, consistent with prior observations that women seem more likely to use drugs or alcohol to self-treat mental health disorders than men.25–27 Chronic pain was also cited as a reason for drug use, a finding that was, again, not surprising for this population of women with significant histories of severe physical abuse. Overall, our booster conversations underscored the point that referrals to mental and physical health treatments must occur in conjunction with (in some cases, even take priority over) referrals to substance use treatment services.
Marijuana use was a particular challenge when encouraging behavior change in the booster. One participant stated that although she was not a registered medical marijuana user, she felt she would qualify for it due to pain, demonstrating how the change in marijuana's legal status may lead to a rationale for illegal use. Marijuana may have less in common with illegal drugs than with legal substances, like alcohol, which may change the most effective clinical approach to its use. The motivational interviewing framework depends on the participant to perceive some negative aspects of drug use, which may not be as easily done for marijuana as for other drugs, particularly if its social stigma and perceived harms are decreased, as is anticipated with increasing liberalization of marijuana policies nationwide. 28 For women who have experienced abuse, marijuana use may not be a target for behavior change in itself, but rather an indicator of underlying mental health treatment needs. Or, it may be that our approach to marijuana cannot be as simple as assuming that any use is bad – as we do for other illicit drugs, eg, cocaine – but rather, to identify threshold levels likely to be harmful – as is done for alcohol use – and target those who fall within a specific heavy use category for interventions. Future work will need to examine the effectiveness of different approaches to improving outcomes among women who are experiencing IPV and using only marijuana.
Motivational interviewing attempts to motivate change by helping individuals perceive discrepancy between where they are and where they want to be. 29 The BSAFER intervention approach to developing discrepancy was to identify core values and ask women to think about their drug use in the context of this value. While we did seem to have selected values that resonated with women, several did not recall choosing the initial core value (when reminded of it by the interventionist) and selected a different value during the booster session. While this discrepancy needs to be explored further, core values may not be a framework that patients relate to easily. It may be that this component of motivational interviewing is difficult to reproduce in a Web-based setting; it may be that the women had multiple competing values and had a hard time selecting a single one; or it may be an issue of language or presentation: further qualitative work with the target population may help to clarify why the priority value did not seem to connect with women as intended.
One of the most frequent strategies for reducing drug use described by our participants was to stay away from the social circles that facilitated drug use, retreating instead to their homes and families. While likely to be effective, this seemed to leave the participants with a diminishingly small social circle, potentially leaving them with their best or only support as their (potentially abusive) partner. Indeed, participants described partners both as reinforcing drug use recovery and a source of conflict around drug use and drug use change. Future interventions may place emphasis on enriching healthy social connections, not just avoiding drug-using circles or employing alternate behaviors.
Our participants described reluctance to follow-up with substance use treatment resources. Barriers seemed to be psychological factors like shame/embarrassment and logistical factors like program accessibility, both of which have been noted to be particular obstacles for women needing substance use treatment in prior studies.30–32 In particular, women expressed the desire for interactions with peers who had experienced drug use. Participants described similar reactions for domestic violence resources, feeling hesitant to reach out to agencies for initial consultations. In contrast to substance use treatment programs, however, many women related disappointing experiences to domestic violence agencies, including interactions with younger and inexperienced staff. As ED brief interventions emphasize referrals, future referrals to domestic violence agencies may need to adjust expectations, as these agencies have been chronically underfunded, unable to address all of the complex needs of their clientele, and rely on volunteers, many of whom may not be the kind of peer advocates that our target population seemed to desire.33,34 As with drug counseling, the connection to peers or peer counselors remains important to women. Connecting women to survivor networks, when available, may be particularly helpful.
Study Limitations
This study included a small number of participants and was conducted at a single ED, so may not apply to all women of this population. This study was a secondary analysis of boosters designed as part of an intervention, with a clinical function. Therefore, the interviews did not include as many probes or planned time to explore all topics in-depth as it would have if it were designed a priori as a qualitative study. Finally, while the follow-up rate was greater than 70%, it still excluded some of the women enrolled in the study so may be a biased sample of women most motivated to follow-up and to engage with the study team.
Conclusions
Recent work involving brief interventions for substance use in the ED has focused on specific subpopulations, such as those with HIV risk factors 35 or engaged in peer-to-peer youth violence; 36 it seems important to ensure that the boosters, likewise, are appropriately tailored to the target population. Our booster sessions for drug use among women experiencing IPV allowed us to gage participants' responses to intervention components, provided new insight into the challenges faced by women with coexisting substance use and IPV two weeks after an initial brief intervention, and gave us a sense of the factors affecting participants' ability to follow-up with referral services.
Our study contributed to the literature by demonstrating how traditional referrals dispensed from emergency care settings following brief interventions may be unrealistic for this population. Furthermore, typically effective strategies for changing substance use, such as changing the social milieu or seeking support from loved ones, may be complicated by the abusive intimate partner relationship, compounding the typical challenges faced by women with substance use disorders. Future interventions should be sensitive to this possibility. Further research is needed to determine the relative importance of specific barriers in reducing drug use and the best means of helping women to overcome them.
Author Contributions
Conceived and designed the experiments: EKC, KGuthrie, CZ, MJM. Analyzed the data: EKC, KGlerum, CT, KGuthrie. Wrote the first draft of the manuscript: EKC, KGlerum. Contributed to the writing of the manuscript: EKC, KGlerum, CT, KGuthrie, CZ, MJM. Agree with manuscript results and conclusions: EKC, KGlerum, CT, KGuthrie, CZ, MJM. Jointly developed the structure and arguments for the paper: EKC, KGuthrie, CZ, MJM. Made critical revisions and approved final version: EKC, KGlerum, CT, KGuthrie, CZ, MJM. All authors reviewed and approved of the final manuscript.
