Supporting workers with mental health problems to retain employment: Users' experiences of a UK job retention project

Abstract

Objectives: To understand experiences and perspectives of job retention project users in relation to challenges faced and support received; to develop explanatory insight into effective interventions.

Participants: Fourteen employed users of a United Kingdom job retention project, with a range of mental health problems.

Methods: Semi-structured individual interviews which were collaboratively designed with service users. Data analysis involved deductive and inductive thematic analysis, constant comparative analysis, and service user collaboration.

Results: Participants' feelings of guilt and self blame were a major obstacle to job retention. The project helped them address these by supporting a reappraisal of their situation. This assisted identification of job accommodations and adjustments and confidence in self advocacy. Thus an important basis for improved dialogue with their employer was established. A peer support group provided an important adjunct to individual project worker interventions. 10 participants retained employment; three of those who did not were helped to retain work aspirations.

Conclusions: The project effectively used a multi-faceted approach involving a person-environment-occupation focus on the worker, their work, and workplace. Such complex interventions may offer more promise than those interventions (such as cognitive behavioural therapy) which have a primary focus on the individual worker.