There is a growing number of reasons that encourage worldwide universities to implement integrated systems and further introduce major technology-enabled change in the organization. Successfully implementing and sustaining such change demands an effective post-implementation strategy on the part of top management.
OBJECTIVE:
The purpose of this research work is to review the post-implementation strategical aspects of integrated information systems projects of academic organizations.
METHOD:
For this purpose, an exploratory case study is conducted in one of the leading universities in Pakistan. This institution implemented enterprise information systems recently in 2021. The interviews of the officers involved in the process of implementation and management of such systems were conducted and transcribed.
CONCLUSION:
The findings of this research will help the top management to proactively develop effective strategies for the successful implementation and maintenance of enterprise information system projects in the organization.
AloiniD, DulminR, MininnoV. Risk assessment in ERP projects, Information Systems2012;37(3):183–99.
2.
AlthonayanM, AlthonayanA. E-government system evaluation: The case of users’ performance using ERP systems in higher education, Transforming Government: People, Process and Policy2017;11(3):306–42.
3.
AkkermansH, van HeldenK. Vicious and virtuous cycles in ERP implementation: a case study of interrelations between critical success factors, European Journal of Information Systems2002;11(1):35–46.
4.
MahendrawathiER, ZayinSO, PamungkasFJ. ERP post implementation review with process mining: A case of procurement process, Procedia Computer Science2017;124:216–23.
5.
GalyE, SaucedaMJ. Post-implementation practices of ERP systems and their relationship to financial performance, Information & Management2014;51(3):310–9.
6.
HasanN, MiahSJ, BaoY, HoqueMR. Factors affecting post-implementation success of enterprise resource planning systems: a perspective of business process performance, Enterprise Information Systems2019;13(9):1217–44.
7.
GattikerTF, ChenDA, GoodhueDL. Agility through standardization: A CRM/ERP application. Bendoly, E. and FR Jacobs. Strategic ERP Extension and Use, Stanford University Press, Stanford. 2005:87-96.
8.
ElragalA, HassanienHE. Augmenting advanced analytics into enterprise systems: A focus on post-implementation activities, Systems2019;7(2):31.
9.
MalikMO, KhanN. Analysis of ERP implementation to develop a strategy for its success in developing countries, Production Planning & Control. 20232(12):1020–35.
10.
GhazalehMA, AbdallahS, KhanM. Critical internal organization’s forces influencing sustainability of post ERP in UAE service industry: a confirmatory factor analysis approach, International Journal of Organizational Analysis2019;27(3):759–85.
11.
MuscatelloJR, ParenteDH. Enterprise resource planning (ERP): a postimplementation cross-case analysis, Information Resources Management Journal (IRMJ)2006;19(3):61–80.
12.
PengGC, NunesM. Establishing an evidence-based 9D evaluation approach for ERP post-implementation, Industrial Management & Data Systems2017;117(2):398–424.
13.
XueY, LiangH, BoultonWR, SnyderCA. ERP implementation failures in China: Case studies with implications for ERP vendors, International Journal of Production Economics2005;97(3):279–95.
14.
LeeNC, ChangJ. Adapting ERP Systems in the Post-implementation Stage: Dynamic IT Capabilities for ERP, Pacific Asia Journal of the Association for Information Systems2020;12(1):28–59.
15.
OsnesKB, OlsenJR, VassilakopoulouP, HustadE. ERP systems in multinational enterprises: a literature review of post-implementation challenges, Procedia Computer Science2018;138:541–8.
16.
IrfanM, HassanM, HassanN. The effect of project management capabilities on project success in Pakistan: An empirical investigation, IEEE Access2019;7:39417–31.
17.
RabaaiA. Identifying critical success factors of ERP Systems at the higher education sector. In Proceedings of the Third International Symposium on Innovation in Information and Communication Technology 2009 (pp. 133-147). British Computer Society.
18.
ZahurH, AliMI, GulM. The Role of Knowledge-Oriented Leadership and Team Creativity in ERP Project Success2022;6(2):721–32.
19.
KutnjakA. Covid-19 Accelerates Digital Transformation in Industries: Challenges, Issues, Barriers and Problems in Transformation, IEEE Access. 2029:79373–88.
20.
Ingavelez-GuerraP, Robles-BykbaevV, P erez-MuñozA, HileraJR, Otón-TortosaS. Automatic adaptation of open educational resources: an approach from a multilevel methodology based on students’ preferences, educational special needs, artificial intelligence, and accessibility metadata. IEEE Access. 2022 Jan 4. https://ieeexplore.ieee.org/abstract/document/9669174.
21.
PollockN, CornfordJ. ERP systems and the university as a “unique” organisation, Information Technology & People2004;17(1):31–52.
22.
AllenD, KernT. Enterprise resource planning implementation: Stories of power, politics, and resistance. InRealigning research and practice in information systems development 2001 (pp. 149-162). Springer, Boston, MA
23.
AlmaiahMA, AlamriMM, Al-RahmiW. Applying the UTAUT model to explain the students’ acceptance of mobile learning system in higher education, IEEE Access2019;7:174673–86.
24.
MarkusML, TanisC, Van FenemaPC. Enterprise resource planning: multisite ERP implementations, Communications of the ACM2000;43(4):42–6.
25.
HaYM, AhnHJ. Factors affecting the performance of Enterprise Resource Planning (ERP) systems in the post-implementation stage, Behaviour & Information Technology2014;33(10):1065–81.
26.
HsuPF, YenHR, ChungJC. Assessing ERP post-implementation success at the individual level: Revisiting the role of service quality, Information & Management2015;52(8):925–42.
27.
BarrettM, DavidsonE, MiddletonC, DeGrossJI, editors. Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century. Springer; 2010.
28.
SykesTA, VenkateshV, JohnsonJL. Enterprise system implementation and employee job performance: Understanding the role of advice networks, MIS Quarterly2014;38(1):51–72.
29.
DavenportTH, HarrisJG, CantrellS. Enterprise systems and ongoing process change, Business Process Management Journal2004;10(1):16–26.
30.
OsnesKB, OlsenJR, VassilakopoulouP, HustadE. ERP systems in multinational enterprises: a literature review of post-implementation challenges, Procedia Computer Science2018;138:541–8.
31.
LawCHManaging Enterprise Resource Planning Adoption and Business Processes: A Holistic Approach. Cambridge Scholars Publishing; 2019.
32.
LawCC, ChenCC, WuBJ. Managing the full ERP life-cycle: Considerations of maintenance and support requirements and IT governance practice as integral elements of the formula for successful ERP adoption, Computers in Industry2010;61(3):297–308.
33.
MadapusiA, D’SouzaD. Aligning ERP systems with international strategies, Information systems management2005;22(1):7–17.
34.
RanjanS, JhaVK, PalP. Literature review on ERP implementation challenges, International Journal of Business Information Systems2016;21(3):388–402.
35.
SabherwalR, JeyarajA, ChowaC. Information system success: Individual and organizational determinants, Management science2006;52(12):1849–64.
36.
SaatçiogluÖY. What determines user satisfaction in ERP projects: benefits, barriers or risks? Journal of Enterprise Information Management. 2009.
37.
McCutcheonDM, MeredithJR. Conducting case study research in operations management. Journal of Operations Management1993;11(3):239–56.
38.
FlynnBB, SakakibaraS, SchroederRG, BatesKA, FlynnEJ. Empirical research methods in operations management, Journal of Operations Management1990;9(2):250–84.
39.
Yin RobertK. Case study research: Design and methods. sage publications. 1994.
40.
SarkisJ, SundarrajRP. Managing large-scale global enterprise resource planning systems: a case study at Texas Instruments, International Journal of Information Management2003;23(5):431–42.
41.
CorreaSL, MexasMP, DrumondGM, MeiriñoMJ. Cost elements identification for maintenance and support of ERP systems in Brazilian IFES: An approach based on TCO and ITIL, IEEE Latin America Transactions2016;14(5):2372–81.
42.
DeryK, GrantD, HarleyB, WrightC. Work, organisation and Enterprise Resource Planning systems: an alternative research agenda, New Technology, Work and Employment2006;21(3):199–214.
43.
OlsonDL, ChaeB, SheuC. Issues in multinational ERP implementation, International Journal of Services and Operations Management2005;1(1):7–21.
44.
ChatterjeeA, GerdesM, PrinzA, MartinezS. Human Coaching Methodologies for Automatic Electronic Coaching (eCoaching) as Behavioral Interventions With Information and Communication Technology: Systematic Review, Journal of Medical Internet Research2021;23(3):e23533.
45.
PengGC, NunesMB. Multidimensional and Interrelated Barriers and Risks Affecting Long-Term ERP Success in Chinese State-Owned Enterprises. In Handbook of Research on Innovations in Information Retrieval, Analysis, and Management 2016 (pp. 326-357). IGI Global.
46.
WuJH, WangYM. Measuring ERP success: The key-users’ viewpoint of the ERP to produce a viable IS in the organization, Computers in Human Behavior2007;23(3):1582–96.
47.
TsaiWH, ChienSW, HsuPY, LeuJD. Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan’s industries, International Journal of Management and Enterprise Development2005;2(2):219–39.
ZhuY, LiY, WangW, ChenJ. What leads to post-implementation success of ERP? An empirical study of the Chinese retail industry, International Journal of Information Management2010;30(3):265–76.
50.
XuJ, QuaddusM. Using information systems for enhancing internal operation: enterprise resource planning systems. In Managing Information Systems 2013 (pp. 109-119). Atlantis Press, Paris.
51.
MellonL, NagelDC, LippertR, SlackNThe new CFOs: How financial teams and their leaders can revolutionize modern business. Kogan Page Publishers; 2012.
52.
WestR, BaileyK. ERP correlates of dual mechanisms of control in the counting S troop task, Psychophysiology2012;49(10):1309–18.
53.
KumarS, RiddochMJ, HumphreysGW. Handgrip Based Action Information Modulates Attentional Selection: An ERP Study, Frontiers in Human Neuroscience2021;15:634359.
54.
AliM, MillerL. ERP System Implementation in Large Enterprises-A Systematic Literature Review, Journal of Enterprise Information Management2017;30(4):666–92.
55.
WarrenM, LucasR. Ethics and ICT: Why all the fuss? Journal of Information, Communication and Ethics in Society2016;14(2):167–9.
56.
SumnerM. Risk factors in enterprise-wide/ERP projects, Journal of information technology2000;15(4):317–27.
57.
ChenCC, LawCC, YangSC. Managing ERP implementation failure: a project management perspective, IEEE Transactions on Engineering Management2009;56(1):157–70.
58.
LiuL, ZhangG, ZhouR, WangZ. Motivational intensity modulates attentional scope: Evidence from behavioral and ERP studies, Experimental Brain Research2014;232(10):3291–300.
59.
KhattakSI, RizviTH, KhanMA. Unwrapping Software Projects Success in Asia: Assessing the Role Of Authentic Leadership, Psychological Empowerment, and Job Engagement in Project Success Using a Serial-Mediation Approach, SAGE Open2022;12(2):21582440221097918.
60.
HäkkinenL, HilmolaOP. ERP evaluation during the shakedown phase: lessons from an after-sales division, Information systems journal2008;18(1):73–100.
