The effects of placement of crew's communication and coordination training for teams on system performance and communication were examined using 40 two-person teams operating an industrial process-control simulator. Analysis indicated that the best performance resulted when operators were given communication and coordination training during or after task training had occurred. However, performance differences were not directly due to the number or type of communications exchanged between operators. The difference in performance is probably attributable to differences in the memory load of the conditions or in the mental models adopted by the subjects.
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