Airline flight attendants' touching of 158 passengers on the shoulder or forearm increased their liking of the 4 attendants and the airline in general and also their perceived flight safety.
Get full access to this article
View all access options for this article.
References
1.
AguileraD. C. (1967) Relationship between physical contact and verbal interaction between nursing and mental health servicesJournal of Psychiatric Nursing and Mental Health Services, 5, 5–21.
2.
Federal Aviation Administration. (1980) Regulations Code C. F. R. (Sec. 1, Title 14).
3.
FisherJ. D.RyttingM.HeslinR. (1976) Hands touching hands: Affective and evaluative effects of an interpersonal touchSociometry, 39, 416–421.
4.
KleinkeC. L. (1977) Compliance to request made by gazing and touching experiments in field settingsJournal of Experimental Psychology, 13, 218–223.
5.
McCroskeyJ. C. (1965) Scales for the measurement of ethosSpeech Monographs, 33, 65–72.
SilverthorneC.McKlewrightJ.O'DonnellM.GibsonR. (1976) Attribution of personal characteristic as a function of the degree of touch and initial contact and sexSex Role, 2, 185–193.
