The Service Quality Scale, developed to evaluate perceived service quality in sport services in Greece, was administrated to 389 participants, 208 men and 181 women. Their mean age was 36.4 yr. (SD = 8.7). A confirmatory factor analysis did not support the prior five-factor solution. When the outcome dimension was removed, a four-factor model appeared an adequate fit. Practical implications are discussed.
Get full access to this article
View all access options for this article.
References
1.
AlexandrisK.ZahariadisP.TsorbatzoudisH.GrouiosG. (2004) An empirical investigation into the role of the outcome dimension in measuring perceived service quality in a health club context. International Journal of Sport Management, 5, 281–294.
2.
BentlerP. M. (1990) Comparative fit indices in structural models. Psychological Bulletin, 107, 238–246.
3.
BentlerP. M. (1995) EQS: Structural equations program manual.Los Angeles, CA: BMDP Statistical Software.
4.
CromptonJ.MackayK.FesenmaierD. (1991) Identifying dimensions of service quality in public recreation. Journal of Park and Recreation Administration, 9, 15–27.
5.
HuL.BentlerP. M. (1999) Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modelling, 6, 1–55.
6.
ParasuramanA.ZeithamlV.BerryL. (1988) SERVQUAL: Multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64, 12–40.
