How do successful leaders do that? In this interview with Marlene Williamson, director of In-patient Nursing Services at Winchester Hospital in Winchester, MA, she describes the leadership behaviors that created a float team that thrives, provides highly valued care, continually improves their individual performance, and usually has a waiting list of internal applicants. Barbara Balik's analysis of Marlene Williamson's comments are in indented paragraphs.
BalikB., & GilbertJ. (2010). The heart of leadership: Inspiration and practical guidance for transforming your health care organization. Chicago: AHA Press.
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CollinsJ. (2001). Good to great. New York: Harper Business.
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KouzesJ., & PosnerB. (2002). The leadership challenge. San Francisco: Jossey-Bass.
