A proposed system of mobile service units (MSUs) is modelled and simulated for the mega-scale event of the Hajj, where millions of visitors move about in four nearby cities for about two weeks and the proposed MSUs will be transported accordingly to serve them. The model consists of subsystems that represent the master plan for the four cities, the event programme of the Hajj, the MSUs, the transportation system, and the control centre. Simulation results show that the proposed system can be modelled and the MSUs can be used successfully for the Hajj. Simulation results also show that a significant reduction in resources, compared with the fixed service centres currently in operation, can be achieved using the proposed MSUs.
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