AI-powered algorithms can reinforce and erode elements of existing organizational culture and can also be used to infuse new changes. Arthur S. Jago and Nathanael J. Fast explain why understanding these processes is critical.
Get full access to this article
View all access options for this article.
References
1.
CookeRobert A.RousseauDenise M., “Behavioral Norms and Expectations: A Quantitative Approach to the Assessment of Organizational Culture,” Group & Organization Studies13, no. 3 (1988): 245-273.
FordMartin, “The Rise of the Robots: Technology and the Threat of Mass Unemployment,” International Journal of HRD Practice Policy and Research1, no. 1 (2016): 111-112.
4.
MeehlPaul E., Clinical versus Statistical Prediction: A Theoretical Analysis and a Review of the Evidence (Minneapolis, MN: University of Minnesota Press, 1954).
5.
See: Yochanan E. Bigman and Kury Gray, “People Are Averse to Machines Making Moral Decisions,” Cognition181, (December 2018): 21-34; Berkley J. Dietvorst, Joseph P. Simmons, and Cade Massey, “Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err,” Journal of Experimental Psychology: General 144, no. 1 (2015): 114-126; Berkley J. Dietvorst, Joseph P. Simmons, and Cade Massey, “Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them,” Management Science 64, no. 3 (2018): 1155-1170; or David T. Newman, Nathanael J. Fast, and Derek J. Harmon, “When Eliminating Bias Isn’t Fair: Algorithmic Reductionism and Procedural Justice in Human Resource Decisions,” Organizational Behavior and Human Decision Processes 160, (September 2020): 149-167.
6.
See: Peter Belmi and Juliana Schroeder, “Human ‘Resources’? Objectification at Work,” Journal of Personality and Social Psychology120, no. 2 (2021): 384-417; Nick Haslam, “Dehumanization: An Integrative Review,” Personality and Social Psychology Review 10, no. 3 (2006): 252-264.
7.
RaveendhranRoshniFastNathanael J., “Humans Judge, Algorithms Nudge: The Psychology of Behavior Tracking Acceptance,” Organizational Behavior and Human Decision Processes164, (2021): 11-26.
8.
JosephSeeringet al., “Designing User Interface Elements to Improve the Quality and Civility of Discourse in Online Commenting Behaviors,” Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (New York: Association for Computer Machinery, 2019), 1-14.
9.
Move from Intention to Action: Humu Nudges Each Person on Your Team to Build Habits That Help Accomplish Your Most Important Goals,” Humu, 2022, https://www.humu.com/.
10.
CorritoreMatthewGoldbergAmirSrivastavaSameer B., “Duality in Diversity: How Intrapersonal and Interpersonal Cultural Heterogeneity Relate to Firm Performance,” Administrative Science Quarterly65, no. 2 (2020): 359-394.
