Supermom: A Discussion-Based Exercise for Addressing Family–Work Conflict in Management Education

Abstract

What should a manager do when caregiving responsibilities begin to affect an employee’s performance? This experiential exercise helps students explore that question through the lens of Family–Work Conflict (FWC), a form of role strain in which family demands disrupt work responsibilities. Although Work–Family Conflict is widely taught, FWC is often overlooked—despite being a common issue, particularly for working mothers. In this activity, students act as HR professionals addressing a realistic case involving job expectations and caregiving strain. They evaluate managerial responses using Organizational Role Theory, Self-Determination Theory, and Maslow’s Hierarchy of Needs. The exercise develops students’ ethical reasoning, inclusive leadership, and decision-making skills. It also encourages them to see caregiving as a site for leadership growth rather than just a performance barrier. Designed for use in HR, leadership, and organizational behavior courses, the exercise fits in-person or online settings and prepares students to lead with empathy and fairness.