This study aims to evaluate the mediating roles of empowerment, procedural justice, and organizational support in the influence of top-down and bottom-up information sharing on citizenship behaviors. In line with our hypotheses, we found that top-down practices primarily reinforce a sense of empowerment, whereas bottom-up practices primarily reinforce the perception of procedural justice. Finally, we found that information-sharing practices significantly influence citizenship performance in all three exchange mechanisms studied.
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