Using Knowledge Graphs to Explore Perspective Taking in Multi-Person Discussion

Abstract

Human Factors has long been involved in knowledge engineering, for example to better understand how humans make decisions or to inform the designs of systems that support or emulate human decision making. In this paper, we explore a relatively new technology (Knowledge Graphs) to investigate perspective taking in organizations. The paper demonstrates a process through which Knowledge Graphs can be constructed from Critical Incident Interviews, via Concept Maps, and uploaded to Neo4j. The Knowledge Graphs are constructed from different domain experts and the subsequent analysis shows where similarity and differences between these. It is argued that this can be used to capture the perspective taking of each domain.