Aramark (2017). Gen Z Insights, Aramark Training, Wingate University.
2.
AttridgeM. (2009). Measuring and Managing Employee Work Engagement: A Review of Focus across the Firm, McGraw-Hill, New York, NY.
3.
FreifieldL. In RothT. (2013). Engagement starts with your leaders: Create a culture of high energy and commitment throughout your organization by first setting an example through the Four Levels of Leadership, Training Magazine, Posted January 18, 2013, https://trainingmag.com/content/engagement-starts-your-leaders [Accessed 8-5-18, 11:56].
HarterJ. K., SchmidtF. L., & HayesT. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(April), 268–279.
6.
JaupiF. and LlaciS. (2014). Employee engagement and its relation with key economic indicators, Journal of IT and Economic Development5(2), 112–122, October.
7.
KahnW.A. (1990), “Psychological conditions of personal engagement and disengagement at work”, Academy of Management Journal, 33(4), 692–724.
8.
KaratepeO.M. and DemirE. (2013), “Linking core self-evaluations and work engagement to work-family facilitation: a study in the hotel industry”, International Journal of Contemporary Hospitality Management, 26(2), 307–323.
9.
KularS., GatenbyM., ReesC., SoanE. and TrussK. (2008), Employee Engagement: a Literature Review, Working paper Series No. 19, Kingston Business School, Kingston upon Thames. [Accessed the 13th of October 2017, 13:32].
MaslachC., & LeiterM.P. (1997). The Truth about Burnout. San Francisco: Jossey-Bass Working paper Series No. 19, Kingston Business School, Kingston upon Thames. [Accessed the 13th of October 2017, 13:32].
RichmanA. (2006), ” Everyone wants an engaged workforce how can you create it?”, Workspan, 49(1), 36–39. [Accessed the 13th of October 2017, 13:32].
14.
Robertson Cooper (2008b), ASSET 2G, Robertson Cooper Ltd, Manchester.
15.
RobertsonI.T. and CooperC. L. (2010) Full engagement: the integration of employee engagement and psychological well-being, Leadership & Organization Development Journal, 31, 4, 324–336. 0143-7739. DOI 10.1108/01437731011043348 [Accessed the 13th of October, 2017].
16.
RobinsonD., PerrymanS. and HaydayS. (2004), The Drivers of Employee Engagement, Report 408, Institute for Employment Studies, Brighton.
17.
SaksA.M. (2006), “Antecedents and consequences of employee engagement”, Journal of Managerial Psychology, 21(7), 600–619.
18.
SalanovaM., AgutS., & PeiróJ. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217–1227.
19.
SchaufeliW.B., BakkerA.B. and SalanovaM. (2006), “The measurement of work engagement with a short questionnaire: a cross-national study”, Educational and Psychological Measurement, 66(4), 701–16.
20.
StawiskiS., JenniferJ. D., WilliamA. G. (2010). Quick view leadership series: Helping the research and business literature. Journal of Workplace Behavioral Health, 49, 36–9.
21.
WelchJ., & WelchS. (2006). How healthy is your company? Business Week, May 2006. [Accessed the 13th of October 2017, 13:32].
22.
ZeithamlV.A., BitnerM.J. and GremlerD.D. (2008), Service Marketing – Integrating Customer Focus across the Firm, McGraw-Hill, New York, NY.
23.
CivelekM. E., ÇemberciM. and AsciM.S. (2015). Conceptual approach to the organizational trust building in commitment perspective, Doğuş Üniversitesi Dergisi, 16 (2):217–226, [Accessed the 13th of October, 2017].
24.
ChuangN.K., YinD. and Dellmann-JenkinsM. (2009). Intrinsic and extrinsic factors impacting casino hotel chefs’ job satisfaction, International Journal of Contemporary Hospitality Management, 21 (3) (2009), pp. 323–340, 10.1108/09596110910948323, [Accessed the 13th of October, 2017].
FreifieldL. In RothT. (2013). Engagement starts with your leaders: Create a culture of high energy and commitment throughout your organization by first setting an example through the Four Levels of Leadership, Training Magazine, Posted January 18, 2013, https://trainingmag.com/content/engagement-starts-your-leaders [Accessed 8-5-18, 11:56].
27.
KahnW.A. (1990), “Psychological conditions of personal engagement and disengagement at work”, Academy of Management Journal, 33(4), 692–724.
28.
O'HalloranR.M. (2015). Reviewing Case Studies, EUROChrie Case Study Panel, 10-16-15, EUROCHRIE Conference 2015, Manchester, UK.
29.
Profitablehospitality.com (2016). Key performance indicators for restaurants, cafes, catering, clubs and hotels, [Accessed the 11 of December 2015 from http://profitablehospitality.com/public/88.cfm].