Hilton Hotel Worldwide: A Case Study Exploring Corporate Social Responsibility and Stakeholder Management

Carroll A.B. (1979). Three dimensional conceptual model of corporate performance. Academy of Management and Review, 4(4), 497–505.

Freeman R. E. (1984). Strategic management: A stakeholder approach. Boston: Pitman.

Friedman M. (1970). The social responsibility of business is to increase profits. New York Times, 13(32–33), 122–126.

Hilton Worldwide 2013-2014 corporate responsibility report. (n.d.). Retrieved from http://cr.hiltonworldwide.com/.

Approach: http://cr.hiltonworldwide.com/approach/.

Opportunities: http://cr.hiltonworldwide.com/opportunities.

Communities: http://cr.hiltonworldwide.com/communities.

Cultures: http://cr.hiltonworldwide.com/communities/.

Sustainability: http://cr.hiltonworldwide.com/sustainability/.

Hilton Hotels Corporation Board of Directors business conduct and ethics. (n.d.). Retrieved from http://media.corporate-ir.net/media_files/irol/88/88577/corpgov/codeofethics_013004.pdf.

Hilton Hotels Worldwide code of conduct. (November, 2013). Retrieved from http://ir.hiltonworldwide.com/files/doc_downloads/HW.Code%20Of%20Conduct-NOV2013-L17[2].pdf.

Martinez P. & Rodriguez del Bosque I. (2013). Perspectives and practices of CSR in the hospitality industry: Analyzing a case study. Tourismos: An International Multidisciplinary Journal of Tourism, 8(2), 1–19.

Stout L. (2012). The shareholder value myth. San Francisco: Berrett-Korhler Publishers.

Corporate Social Responsibility (Introduction).

Broomhill R. (2007). Corporate social responsibility: Key issues and debates. Don Dunstan Foundation.

Carroll A.B. (1979). Three dimensional conceptual model of corporate performance. Academy of Management and Review, 4(4), 497–505.

Carroll A.B. (1999). Corporate social responsibility evolution of a definitional construct. Business & Society 38(3), 268–295.

Porter M. E. , & Kramer M. R. (2002). The competitive advantage of corporate philanthropy. Harvard Business Review, 80(12), 56–68.

Porter M. E. , & Kramer M. R. (2011). Creating shared value. Harvard Business Review, 89(1/2), 62–77. Corporate Social Responsibility Theories.

Carroll A.B. (1979). Three dimensional conceptual model of corporate performance. Academy of Management and Review, 4(4), 497–505.

Freeman R. E. (1984). Strategic management: A stakeholder approach. Boston: Pitman.

Friedman M. (1970). The social responsibility of business is to increase profits. New York Times, 13(32–33), 122–126.

Smith A. (1994). The wealth of nations. Modern Literary edn. New York: Random House.

Velasquez M.G. (2014). Business Ethics Concepts & Cases, 7th ed. Saddle River, New Jersey: Pearson Education. Corporate Social Responsibility in the Hospitality Industry.

Kazim A. (2009). Managerial attitudes towards environmental management among small and medium hotels in Kuala Lumpur. Journal of Sustainable Tourism, 17(6), 709–725.

Lee L. Y. S. , & Tsang N. K. (2013). Perceptions of tourism and hotel management students on ethics in the workplace. Journal of Teaching in Travel & Tourism, 13(3), 228–250.

Levy S. E. , & Park S. Y. (2011). An analysis of CSR activities in the lodging industry. Journal of Hospitality and Tourism management, 18(01), 147–154. Fiduciary Responsibilities.

Clausing J. (2007, September 24). Shareholders at Hilton approve Blackstone Deal. Retrieved from http://www.travelweekly.com/Travel-News/Hotel-News/Shareholders-at-Hilton-approve-Blackstone-deal.

Hotel Online (2004). Hilton's Customer-information System, Called OnQ, Rolling out across 8 hotel brands. Retrieved from http://www.hotel-online.com/News/PR2004_3rd/Aug04_OnQ.html.

Friedman M. (1970). The social responsibility of business is to increase profits. New York Times, 13(32–33), 122–126. Legal Responsibilities.

Font X. , Walmsley A. , Cogotti S. , McCombes L. , & Häusler N. (2011). Corporate social responsibility: The disclosure–performance gap. Tourism Management, 33(6), 1544–1553.

Jameson D. A. (2011). The rhetoric of industrial espionage: The case of Starwood v. Hilton. Business Communications Quarterly, 74(3), 289–297. Ethical Responsibilities.

Bohdanowicz P. , & Zientara P. (2008). Hotel companies’ contribution to improving the quality of life of local communities and the well-being of their employees. Tourism and Hospitality Research, 9(2), 147–158.

Bonitto L. , & Noriega P. (2012). Leadership and ethics in the hospitality industry. Consortium Journal of Hospitality and Tourism, 17(2), 1–26.

Clausing J. (2010). Starwood suit now alleges Hilton CEO knew of spying. Travel Weekly, 69(4), 1–3.

Cohan W. (2014, September, 11). Blackstone's 26 billion Hilton deal: Best leverage buyout ever. Retrieved from http://www.bloomberg.com/bw/articles/2014-09-11/blackstones-hilton-deal-best-leveraged-buyout-ever.

Jameson D. A. (2011). The rhetoric of industrial espionage: The case of Starwood v. Hilton. Business Communications Quarterly, 74(3), 289–297.

Stevens B. , (2011). Hotel managers identify ethical problems: A survey of their concerns. Hospitality review, 29(2), 1–34. Global and Community Responsibilities.

Bhandaei M. (2010). Hilton Worldwide response to child trafficking scandal. Washington Business Journal, April, 2010.

Holcomb J. L. , Upchurch R. S. , & Okumus F. (2007). Corporate social responsibility: what are top hotel companies reporting? International Journal of Contemporary Hospitality Management, 19(6), 461–475. HHW CSR Assessment and Competitive Advantage.

De Grosbois D. (2012). Corporate social responsibility reporting by the global hotels industry: Commitment, initiatives and performance. International Journal of Hospitality Management, 31, 896–905.

Bohdanowicz P. (2007). A case study of Hilton environmental reporting as a tool of corporate social responsibility. Tourism Review International, 11, 115–131.

Porter M.E. (1980), Competitive Strategy: Techniques for Analyzing Industries and Competitors, The Free Press: New York, NY.

Butler J. (2012, January 17). Hotel management contract disputes. Importance of fiduciary duties in contract disputes. Retrieved from www.hotellaywer.com.

Carroll A.B. (1979). Three dimensional conceptual model of corporate performance. Academy of Management and Review, 4(4), 497–505.

Carroll A. B. (1991). The pyramid of corporate social responsibility: toward the moral management of.

Donaldson T. , & Preston L. E. (1995). The stakeholder theory of the corporation: Concepts, evidence, andimplications, Academy Of Management Review, 20(1), 65–91.

Clarkson M.B. (1995). A stakeholder framework for analyzing corporate social responsibility. Academy of Management Review, 20(1), 92–117.

Enderle G. (2010). Clarifying the terms of business ethics and CRS. Business Ethics Quarterly, 20(4), 730–732.

Freeman R. E. (2010). Strategic management: A stakeholder approach. Cambridge University Press.

Jamali D. (2008). A stakeholder approach to corporate social responsibility: A fresh perspective into theory and practice. Journal of Business Ethics, 82(1), 213–231.

Logsdon J. M. , & Wood D. J. (2002). Reputation as an emerging construct in the business and society field: an introduction. Business and Society, 41(4), 365–370.

Pearson J. (2010). Are we doing the right thing? Journal of Corporate Citizenship, 37, 37–40.

Stevens B. , (2011). Hotel managers identify ethical problems: A survey of their concerns. Hospitality review, 29(2), 1–34.

Velasquez M.G. (2014). Business Ethics Concepts & Cases, 7th ed. Saddle River, New Jersey: Pearson Education.

Yaman H. R. , & Gurel E. (2006). Ethical ideologies of tourism marketers. Annals of Tourism Research, 33(2), 470–489.