ARDA International Foundation (2010), Timeshare Industry Resource Manual, Washington, DC: American Resort Development Association, pp. 9–33.
2.
Starwood Vacation Network. (2005, August 05). Sheraton Vistana Resort, Orlando FL: Endless Magic and Non-stop Fun. [Video File]. Retrieved from https://www.youtube.com/watch?v=2fps3B-wS0w.
3.
LankenA. (2012). The tourism workforce in 2020: People matter. Hosteur, 21(1). pp. 19–20.
4.
Mill, Robert Christie (2011). Resorts: Management & Operation 3rd Edition. New Jersey: John Wiley & Sons, Inc., pp. 267–293.
5.
MintzbergH., AhlstrandB., & LampelJ. (2005). Strategy Safari: A Guided Tour Through the Wilds of Strategic Management. New York: The Free Press.
6.
MurphyP.E. & MurphyA.E. (2004). Strategic Management for Tourism Communities: Bridging the Gaps. Clevedon: Channel View Publications.
7.
NortonK. (2013, August). Evolution of resort recreation. Developments Magazine, pp. 40–44.
8.
FarrellP. and LundegrenH. (1991). The Process of Recreation Programming: Theory and Technique, 3rd Edition. State College, PA: Venture Publishing, pp. 88–172.
9.
AbbeyJ. (2008). Hospitality Sales and Marketing5th Edition. Michigan: American Hotel & Lodging Educational Institute.
10.
CostaG., GliniaE., GoudasM., & PanagiotisA. (2004). Recreational Services in Resort Hotels: Customer Satisfaction Aspects. Journal of Sport & Tourism, 9(2), 117–126.
11.
EnzC. (2010). Hospitality Strategic Management: Concepts and Cases 2nd Edition. New Jersey: John Wiley & Sons, Inc.
12.
MillRobert Christie (2011). Resorts: Management & Operation 3rd Edition. New Jersey: John Wiley & Sons, Inc.
13.
MurphyPeter J. (2008). The Business of Resort Management 1st Edition. Oxford: Elsevier.
14.
OttoJ. & RitchieB. (1996). The service experience in tourism. Tourism Management, 17(3), pp. 165–174.
15.
PetersonA. (2013, February 21). Choose your own hotel adventure. The Wall Street Journal, pp. D1.
16.
PineB. & GilmoreJ. (1998). Welcome to the experience economy. Harvard Business Review, 76(4), pp. 97–105.
17.
WeiermairK., PetersM., & SchuckertM. (2007). Destination Development and the Tourist Life-cycle: Implications for Entrepreneurship in Alpine Tourism. Tourism Recreation Research, 32(1), pp. 83–93.