The acceptance of mobile government from a citizens’ perspective: Identifying perceived risks and perceived benefits

Abstract

Mobile government (in short: m-government) is just at the beginning of its rise as a future trend of e-government. Considering technical advancements such as mobile Internet, smartphones, and tablet-PCs, m-government represents a tremendous new potential for the communication between governments and citizens. There are many examples of failures of early e-government projects due to a lack of consideration of users’ requirements. Against this background, this article tries to contribute to governmental communication processes by addressing the driving factors influencing the acceptance of mobile government among e-government users. Extending the approaches of the technology acceptance model (TAM; Davis, Bagozzi, & Warshaw, 1989) and the theory of planned behavior (TPB; Ajzen, 1991) to mobile government, a new m-government acceptance model was developed. It shows that the intention to use m-government is significantly influenced by both, factors users see as a benefit but also by factors of perceived risks.

Keywords

E-government mobile government perceived risk TAM TPB

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