Workplace Bullying and Its Effects on Job Performance: Evidence from the Health Sector

Abstract

This study examines the impact of workplace bullying on job performance at the Directorate General of Health Services in Muscat, Oman, focusing on three bullying dimensions: performance degradation, continuous criticism, and discrimination. It investigates how these dimensions affect job performance in terms of work quality, attendance and time commitment, and public interaction. Using a descriptive-analytical approach, both quantitative and qualitative methods were employed. Data were collected through a structured questionnaire with 155 employees and in-depth interviews with 6 staff members. Statistical analysis revealed a significant negative relationship between workplace bullying and job performance, with performance degradation particularly affecting work quality and attendance. The findings highlight the need for health administrations in Oman to implement policies to combat bullying and foster a positive work environment. The study recommends launching educational campaigns, developing clear anti-bullying policies, and providing training on recognizing and addressing bullying to enhance employee satisfaction and performance, ultimately improving healthcare services.