CharmazK (2006) Constructing Grounded Theory: A Practical Guide through Qualitative Analysis. London: SAGE.
2.
ChoT (2010) Linguistic features of electronic mail in the workplace: A comparison with memoranda. Language@Internet7, article 3. Available at: http://www.languageatinternet.de/articles/2010 (accessed 10 February 2011).
3.
ClandininJ (2007) Handbook of Narrative Inquiry: Mapping a Methodology. Thousand Oaks, CA: SAGE.
4.
GarfinkelH (1967) Studies in Ethnomethodology. Englewood Cliffs, NJ: Prentice Hall.
5.
GoffmanE (1955) On face work. Psychiatry18: 213–231.
6.
GoffmanE (1983) The interaction order. American Sociological Review48: 1–17.
7.
HamiltonH (2008) Language and dementia: Sociolinguistic aspects. Annual Review of Applied Linguistics28: 91–110.
8.
HepburnAWigginsS (eds) (2007) Discursive Research in Practice: New Approaches to Psychology and Interaction. Cambridge, UK: Cambridge University Press.
9.
HerringSC (2010) Computer-mediated conversation: Introduction and overview. Language@Internet7, article 2. Available at: http://www.languageatinternet.de/articles/2010 (accessed 10 February 2011).
10.
HydenLCBrockneierJ (2008) Health, Illness and Culture. New York: Routledge.
11.
HyuärinenMHydénLCSaarenheimoMTamboukouM (eds) (2010) Beyond Narrative Coherence. Amsterdam: John Benjamins.
12.
KupferbergI (2008) Self-construction in computer mediated discourse. In: HanssonT (ed.) Handbook of Research on Digital Information Technologies: Innovations, Methods, and Ethical Issues. Hershey, PA: Information Science Reference, pp. 402–415.
13.
KupferbergIGreenD (2005) Troubled Talk: Metaphorical Negotiation in Problem Discourse. Berlin: Mouton de Gruyter.
14.
KupferbergIGreenD (2008) Narrators defend their side of the story metaphorically at troubled narrative junctions. Narrative Inquiry18: 258–273.
15.
MaynardDWHeritageJ (2005) Conversation analysis, doctor–patient interaction and medical communication. Medical Education39: 428–435.
16.
PeräkyläAAntakiCVehviläinenSLeudarI (eds) (2008) Conversation Analysis and Psychotherapy. Cambridge, UK: Cambridge University Press.
17.
PsathasG (1995) Conversation Analysis: The Study of Talk-in-Interaction. Thousand Oaks, CA: SAGE.