Job Stress and Incivility

Abstract

Uncivil behaviors are costly to organizations due to their resulting decrease in health, performance, and attendance among employees. The purpose of the present study is to examine whether job stress increases one’s tendency to display uncivil behaviors and whether psychological capital moderates this relationship. A total of 390 working adults completed a questionnaire assessing the level of stress at their current job, their level of psychological capital, and the extent to which they display uncivil behaviors at work. Results indicated that psychological capital buffers the effect of job stress on incivility.

Keywords

job stress incivility psychological capital workplace deviance counterproductive work behaviors

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