Examining Health and Social Support Among University Housekeepers: A Mixed-Methods Exploratory Study

Abstract

This pilot, exploratory project examined the relationship among the health, work, and social support of university housekeepers. The first objective was to examine the influence of social support on work-related outcomes among university housekeepers. The secondary objective was to examine the influence of social support on physical and psychological health among housekeepers. Using a mixed-methods approach, the study assessed work-related outcomes and the influence of social support using least square regression models and multinomial logistic regression models. Qualitative data was obtained via one-on-one interviews. Participants (N = 46, 72% female; 87.2% Black) averaged 4.43 ± 0.72 for job satisfaction with stress levels occasionally high for most of the sample (75%). Support was moderate across all three types of support with the highest perceived support in tangible support (2.85 ± 0.52). Four major themes emerged from the interviews, including lack of support and trust from supervisors and administrators; lack of respect from other members of the university community; need for positive recognition; and impact of the job on health. Findings revealed that when housekeepers feel they belong and are appreciated at work, they feel more positive about their jobs and likely do better work. Housekeepers and their work are critical to students, faculty, and staff in the university system. Future research should examine existing health issues and assess for factors contributing to physical or mental health treatment, especially post-COVID. Universities should invest in wellness programming and policies supporting mental health leave to improve overall well-being and stress in this under-resourced population.