This issue overview introduces the problem, purpose, significance, and need for studying emotional intelligence (EI) and performance in the workplace. The concept of EI is first defined and followed by a collage of scholarly pieces providing various perspectives on EI and performance in the workplace. Because improved performance through learning is one of the main intended outcomes of HRD, the contribution of EI and performance research to HRD theory and practice is highlighted and discussed. A preview of the nature of each piece in this collage of scholarship and how it contributes to our understanding of the link between EI and workplace performance is then offered.
Akerjordet, K., & Severinsson, E. (2007). Emotional intelligence: A review of the literature with specific focus on empirical and epistemological perspectives. Journal of Clinical Nursing, 16, 1405-1416.
2.
Ashkanasy, N.M., & Daus, C.S. ( 2002). Emotion in the workplace: The new challenge for managers . Academy of Management Executive, 16, 76-86.
3.
Ashkanasy, N.M., & Daus, S.C. ( 2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26, 441-452.
Bar-On, R., Handley, R., & Fund, S. ( 2005). The impact of emotional intelligence on performance. In V. Druskat, F. Sala, & G. Mount (Eds.), Linking emotional intelligence and performance at work: Current research evidence (pp. 3-19). Mahwah, NJ: Lawrence Erlbaum.
6.
Bastian, A.V., Burns, R.N., & Nettelbeck, T. (2005). Emotional intelligence predicts life skills, but not as well as personality and cognitive abilities . Personality and Individual Differences, 39, 1135-1145.
7.
Becker, G.S. ( 1993). Nobel lecture: The economic way of looking at behavior . Journal of Political Economy, 101, 385-409.
8.
Brooks, K., & Nafukho, F.M. ( 2006). Human resource development, social capital, emotional intelligence: Any link to productivity?Journal of European Industrial Training, 30, 117-128.
9.
Cherniss, C. ( 1999). The business case for emotional intelligence. Graduate School of Applied and Professional Psychology, Rutgers University . Retrieved from http://www.eiconsortium.org/pdf/business_case_for_ei.pdf
10.
Cherniss, C., Extein, M., Goleman, D., & Weissberg, P.R. (2006). Emotional intelligence: What does the research really indicate? Educational Psychologist , 41, 239-245.
11.
Cherniss, C., Goleman, D., & Emmerling, R. ( 1998). Bringing emotional intelligence to the workplace. Rutgers, NJ: Consortium for Research on Emotional Intelligence in Organizations.
12.
Ciarrochi, J., Chan, A.Y.C., & Caputi, P. ( 2000). A critical evaluation of the emotional intelligence construct . Personality and Individual Differences, 28, 539-561.
13.
Consortium for Research on Emotional Intelligence in Organizations. (2009). The business case for EI. Available from http://www.eiconsortium.org/
14.
Conte, J. ( 2005). A review and critique of emotional intelligence measures . Journal of Organizational Behavior, 26, 433-440.
15.
Dasborough, M.T., & Ashkanasy, N.M. (2002). Emotion and attribution of intentionality in leader-member relationships. The Leadership Quarterly, 13, 615-634.
16.
Dulewicz, V., & Higgs, M. ( 2000). Emotional intelligence: A review and evaluation study . Journal of Managerial Psychology, 15, 341-368.
17.
Druskat, V., & Wolff, S. ( 2001). Building the emotional intelligence of groups. Harvard Business Review,79(3), 81-90.
18.
Fambrough, M.J., & Hart, R.K. ( 2008). Emotions in leadership development: A critique of emotional intelligence. Advances in Developing Human Resources, 10, 740-758.
19.
Gardner, H. ( 1999). Intelligence reframed. New York, NY : Basic Books.
20.
Goleman, D. ( 1995). Emotional intelligence. New York, NY: Bantam Books.
21.
Goleman, D. ( 1998). Working with emotional intelligence. New York, NY: Bantam Books.
22.
Goleman, D. ( 2001). Emotional intelligence: Issues in paradigm building. In C. Cherniss & D. Goleman (Eds.), The emotionally intelligent workplace (pp. 182-206). San Francisco, CA: Jossey-Bass.
23.
Harlow, L. L., Maulik, S. A., &. Steiger J. H. (Eds.). (1997). What if there were no significance tests?Mahwah, NJ: Lawrence Erlbaum.
24.
Holt, S., & Jones, S. ( 2005). Emotional intelligence and organizational performance: Implications for performance consultants and educators. Performance Improvement, 44(10), 15-23.
25.
Landy, J.F. ( 2005). Some historical and scientific issues related to research on emotional intelligence. Journal of Organizational Behavior , 26, 411-424.
26.
LaPierre, E. ( 2009). The importance of emotional intelligence. Retrieved from http://www.stoneandcompany.com/article.asp?PageID=2964
27.
Lindebaum, D. ( 2009). Rhetoric or remedy? A critique on developing emotional intelligence. Academy of Management Learning & Education , 8, 225-237.
28.
Locke, A.E. ( 2005). Why emotional intelligence is an invalid concept. Journal of Organizational Behavior, 26, 425-431.
29.
Lusch, R.F., & Serpkeuci, R. ( 1990). Personal differences, job tension, job outcomes, and store performance: A study of retail managers. Journal of Marketing, 54, 85-101.
30.
Matthews, G., Zeidner, M., & Roberts, R.D. ( 2002). Emotional intelligence: Science and myth. Cambridge, MA: MIT Press.
31.
Mayer, J.D., Caruso, D.R., & Salovey, P. ( 2000). Emotional intelligence as Zeitgeist, as personality, and as a mental ability. In R. Bar-On & J. D. A. Parker (Eds.), The handbook of emotional intelligence: Theory, development, assessment and application at home, school and in the workplace (pp. 396-420). New York, NY: Jossey-Bass/Wiley .
32.
Mayer, J.D., & Salovey, P. ( 1997). What is emotional intelligence? In P. Salovey & D. Sluyter (Eds.), Emotional development and emotional intelligence (pp. 3-31). New York, NY: Basic Books.
Opengart, R. ( 2005). Emotional intelligence and emotion work: Examining constructs from an interdisciplinary framework. Human Resource Development Review, 4, 49-62.
35.
Pesuric, A., & Byham, W. ( 1996, July). The new look in behavior modeling. Training and Development, pp. 25-33.
36.
Porras, J.I., & Anderson, B. ( 1981). Improving managerial effectiveness through modeling-based training. Organizational Dynamics, 9, 60-77.
37.
Reiff, B.H., Hatzes, M.N., Bramel, H.M., & Gibbon, T. ( 2001). The relation of LD and gender with emotional intelligence in college students. Journal of Learning Disabilities, 34, 66-78.
38.
Rozeboom, W.W. ( 1997). Good science is abductive not hypothetico-deductive. In L. L. Harlow, S. A. Maulik, & J. H. Steiger (Eds.), What if there were no significance tests? (pp. 335-392). Mahwah, NJ : Lawrence Erlbaum.
39.
Rummler, G.A., & Brache, A.P. ( 1995). Improving performance: How to manage the white space on the organization chart (2nd ed.). San Francisco, CA: Jossey-Bass.
40.
Seligman, M.E.P. ( 1990). Learned optimism. New York, NY: Knopf.
41.
Spencer, L.M., Jr., McClelland, D.C., & Kelner, S. ( 1997). Competency assessment methods: History and state of the art. Boston, MA: Hay/McBer.
42.
Spencer, L.M., Jr., & Spencer, S. ( 1993). Competence at work: Models for superior performance. New York, NY: John Wiley.
43.
Swanson, R.A., & Holton, E.F. ( 2009). Foundations of human resource development. San Francisco, CA: Berrett-Koehler Publishers, Inc.
44.
Thompson, B. ( 2006). Foundations of behavioral statistics: An insight-based approach. New York, NY: Guilford .
45.
Thorndike, E.L. ( 1920). Intelligence and its uses. Harper’s Magazine, 140, 227-235.
46.
Van Rooy, D.L., & Viswesvaran, C. (2004). Emotional intelligence: A meta-analytic investigation of predictive validity and nomological net. Journal of Vocational Behavior, 65, 71-95.
47.
Walter V.Clarke Associates. ( 1996). Activity vector analysis: Some applications to the concept of emotional intelligence. Pittsburgh, PA: Author.
48.
Waterhouse, L. ( 2006). Multiple intelligences, the Mozart effect, and emotional intelligence: A critical review. Educational Psychologist , 41, 207-225.
49.
Weinberger, L.A. ( 2002). Emotional intelligence: Its connection to HRD theory and practice. Human Resource Development Review, 1, 215-243.
50.
Zeidner, M., Matthews, G., & Roberts, R.D. ( 2004). Emotional intelligence in the workplace: A critical review . Applied Psychology, 53, 371-399.
