The Effect of Computer-assisted Interviewing on Data Quality. A Review

American Psychological Association (1986). Guidelines for computer-based tests and interpretations. Washington, DC: APA.

Argyle M. , & Dean J. (1965). Eye-contact, distance and affiliation. Sociometry, 28, 289–304.

Baker R. P. (1990). What we know about CAPI: its advantages and disadvantages. Paper presented at the annual meeting of the American Association of Public Opinion Research, Lancaster, Pensylvania.

Baker R. P. (1992). New technology in survey research: computer-assisted personal interviewing (CAPI). Social Science Computer Review, 10, 145–57.

Baker R.P. , & Bradburn N.M. (1992). CAPI: impacts on data quality and survey costs. Information Technology in Survey Research Discussion Paper 10 (also presented at the 1991 Public Health Conference on Records and Statistics).

Bassili I.N. , & Fletcher J.F. (1991). Response time measurement in surveys. Public Opinion Quarterly, 55, 331–46.

Beckenbach A. (1992). Befragung mit dem Computer, Methode der Zukunft?. Anwendungsmglichkeiten, Perspektiven und experimentelle Untersuchungen rum Einsatz des Computers bei Selbstbefragung und persnlich-mndlichen Interviews. [In German: Computer-assisted interviewing. A method of the future? An experimental study of the use of a computer by self-administered questionnaires and face-to-face interviews]. PhD thesis. Universitt Mannheim.

Bemelmans-Spork M. , Kerssemakers F. , Sikkel D. , & Van Sintmaartensdijk H. (1985). Verslag van bet experiment bet gebruik van draagbare computers bij persoons en gezinsenqutes. Centraal Bureau voor de Statistiek. [In Dutch: Report of an experiment on the use of portable computers in person and household surveys. Netherlands Central Bureau of Statistics]

Bennet D. , & Goodger C. (1993). Interviewer training for CAI at OPCS. Paper presented at the 1993 Conference of the Study Group on Computers in Survey Analysis. City University, London.

Berry S.H. , & ORourke D. (1988). Administrative designs for centralized telephone survey centers: implications of the transition to CATI. In Groves R.M. , Biemer P.P. , Lyberg L.E. , Massey J.T. , Nicholls W.L. II , & Waksberg J. (Eds.) Telephone survey methodology, pp. 457–74. New York: Wiley.

Blyth W. , & Piper H. (1994). Speech recognition a new dimension in survey research. Journal of the Market Research Society, 36, 3, 183–203.

Bond J. (1991). Increasing the value of computer interviewing. Proceedings of the ESOMAR Congress.

Bradburn N.M. , Frankel M.R. , Baker R.P. , & Pergamit M.R. (1992). A comparison of CAPI with PAPI in the NLS/Y. Chicago: NORC. Information Technology in Survey Research Discussion Paper 9 (also presented at the 1991 AAPOR Conference, Phoenix, Arizona)

Canoune H.L. , & Leyhe E.W. (1985). Human versus computer interviewing. Journal of Personality Assessment, 49, 103–6.

Catlin G. , & Ingram S. (1988). The effects of CATI on costs and data quality: a comparison of CATI and paper methods in centralized interviewing. In Groves R.M. , Biemer P.P. , Lyberg L.E. , Massey J.T. , Nicholls W.L. II , & Waksberg J. (Eds.) Telephone survey methodology, pp. 437–56. New York: Wiley.

Couper M.P. , & Groves R.M. (1992). Interviewer reactions to alternative hardware for computer-assisted personal interviewing. Journal of Official Statistics, 8, 201–10.

De Leeuw E.D. (1989). Computergeleid enquteren; Een overzicht van technologische vernieuwingen [In Dutch: Computer-assisted data collection. A review of technological changes]. Tijdschrtft voor Onderwijs Research, 4, 201–13.

De Leeuw E.D. (1993). Data quality in mail, telephone and face-to-face surveys. Amsterdam: TT-Publikaties.

Denny M. , & Galvin L. (1993). Improved quality at the touch of a button: the use of computers for data collection. Proceedings of the Market Research Society Conference.

Dillman D. A. (1978). Mail and telephone surveys: The Total Design Method. New York: Wiley.

Edwards B. , Bittner D. , Edwards W.S. , & Sperry S. (1993). CAPI effects on interviewers: a report from two major surveys. Paper presented at the US Bureau of the Census Annual Research Conference, Washington DC.

Evan W.M. , & Miller J.R. (1969). Differential effect of response bias of computer vs traditional administration of a social science questionnaire: an exploratory methodological experiment. Behavioral Science, 14, 216–27.

Fowler F.J. Jr. (1991). Reducing interviewer-related error through interviewer training, supervision, and other means. In Biemer P.P. , Groves R.M. , Lyberg L.E. , Mathiowetz N.A. , & Sudman S. (Eds.) Measurement errors in surveys, pp. 259–78. New York: Wiley.

Groves R. M. (1989). Survey errors and survey costs. New York: Wiley.

Groves R.M. , & Mathiowetz N.A. (1984). Computer-assisted telephone interviewing: effects on interviewers and respondents. Public Opinion Quarterly, 48, 356–69.

Groves R.M. , & Nicholls W.L. II (1986). The status of computer-assisted telephone interviewing: Part II Data quality issues. Journal of Official Statistics, 2, 117–34.

Havis M.J. , & Banks M.J. (1991). Live and automated telephone surveys: A comparison of human interviewers and an automated technique. Journal of the Market Research Society, 33, 91–102.

Harrel T.H. , & Lombardo T.A. (1984). Validation of an automated 16PF administration procedure. Journal of Personality Assessment, 48, 216–27.

Heberlein T.A. , & Baumgartner R. (1978). Factors affecting response rates to mailed questionnaires: a quantitative analysis of the published literature. American Sociological Review, 43, 447–62.

Helgeson J.G. , & Uursic M.L. (1989). The decision process equivalency of electronic versus pencil-and-paper data collection methods. Social Science Computer Review, 7, 296–310.

Higgins C.A. , Dimnik T.P. , & Greenwood H.P. (1987). The DISKQ survey method. Journal of the Market Research Society, 29, 437–45.

Hippler H.J. , & Beckenbach A. (1992). Computer-assisted questioning: developments, restrictions and future possibilities. In Faulbaum F. (Ed.) Advances in Statistical Software 3; Softstat 1991, pp. 403–10. Stuttgart: Fischer.

Hox I.J. , De Bie S. , & De Leeuw E.D. (1990). Computer-assisted (telephone) interviewing: a review. In Gladitz I. , & Troitzsch K.G. (Eds.), Computer-aided sociological research. Berlin: Akademie-Verlag.

Jacobs M. A. (1993). Software kopen of kopieren? Een sociaal-wetenschappelijk onderzoek naar pc-gebruikers [In Dutch: Buying or copying software? A study of PC-users]. Amsterdam: Thesis-publishers.

Kalfs N. (1993). Hour by hour; effects of the data collection mode in time use research. Amsterdam: Nimmo.

Kasprzyk D. , Duncan G.J. , & Kalton G. (1989). Panel surveys. New York: Wiley.

Kiesler S. , & Sproull L.S. (1986). Response effects in electronic surveys. Public Opinion Quarterly, 50, 402–13.

Koson D. , Kitchen C. , Kochen M. , & Stodolosky D. (1970). Psychological testing by computer. The effect of response bias. Educational and Psychological Measurement, 30, 803–10.

Kuijlen A.A.A. (1993). Dc scenario benadering. Een onderzoek naar complexe consumentenbeslissingen met behulp van computergestuurd enquteren [In Dutch: The scenario method: a study of complex consumer decisions using computer-assisted interviewing] PhD thesis. Katholieke Universiteit Brabant.

Martin C.L. , & Nagao D.H. (1989). Some effects of computerized interviewing on job applicant responses. Journal of Applied Psychology, 74, 72–80.

Martin J. , OMuircheartaigh C. , & Curtice J. (1993). The use of CAPT for attitude surveys: an experimental comparison with traditional methods. Journal of Official Statistics (accepted).

Mead A.D. , & Drasgow F. (1993). Equivalence of computerized and paper-and-pencil cognitive ability tests: a meta-analysis. Psychological Bulletin, 114, 449–58.

Nicholls W.L. II , & Groves R.M. (1986). The status of computer-assisted telephone interviewing: Part 1- introduction and impact on cost and timeliness of survey data. Journal of Official Statistics, 2, 93–115.

Olsen R. I. (1992). The effects of computer-assisted interviewing on data quality. Paper presented at the fourth Social Science Methodology Conference, Trento.

Parks B.T. , Mead D.E. , & Johnson B.L. (1985). Validation of a computer-administered marital adjustment test. Journal of Marital and Family Therapy, 11, 207–10.

Porst R. , Schneid M. , & Van Brouwershaven J.W. (1994). Computer-assisted interviewing in social and market research. In Borg I. , & Mohler P. (Eds.) Trends and perspectives in empirical social research. Berlin: Walter de Gruyter.

Poulsen C. S. (1993). Artificial intelligence applied to computer-aided interviewing. Proceedings of the ESOMAR Symposium on Information-based decision-making in marketing, Paris 1993.

Rezmovic V. (1977). The effects of computerized experimentation on response variance. Behaviour Research Methods & Instrumentation, 9, 144–47.

Riede T. , & Dorn V. (1991). Zur Einsetzbarkeit wn Laptops in haushaltsbefragungen in der Bundesrepublik Deutschland [In German: Acceptance of laptops for household surveys in Germany]. Wiesbaden: Statistisches Bundesamt. Heft 20 der Schriftenreibe Ausgewablte Arbeitsunterlagen zur Bundesstatistik.

Saltzman A. (1992). Improving response rates in Disk-by-Mail surveys. Sawtooth Software Conference Proceedings. Evanston: Sawtooth Software.

Samuels J. (1994). From CAPT to HAPPI: a scenario for the future and its implications for research. Proceedings of the ESOMAR Congress.

Saris W. E. (1989). A technological revolution in data collection. Quality & Quantity, 23, 333–49.

Saris W. E. (1991). Computer-assisted interviewing. Sage Quantitative Applications in the Social Sciences no. 80. Newbury Park: Sage.

Sebestik J. , Zelon H. , Dewitt D. , OReilly J.M. , & McCowan K. (1988). Initial experiences with CAPI. Paper presented at the US Bureau of the Census Annual Research Conference, Washington, DC.

Snijkers G.J.M.E. (1992). Computer-assisted interviewing: telephone or personal? A literature study. In Westlake A. (Eds.) Survey and statistical computing. Elsevier Science Publishers.

Spaeth M. A. (1987). CATI facilities at survey organizations. Survey Research, 18, 18–22.

Sperry S. , Bittner D. , & Branden L. (1991). Computer-assisted personal interviewing on the current beneficiary survey. Paper presented at the AAPOR 1991 Conference, Phoenix, Arizona.

Sproull L. , & Kiessler S. (1991). Computers, networks and work. Scientific Amencan, pp. 84–91.

Statistics Sweden (1989). Computer-assisted data collection in the labour force surveys. Report of technical tests. Stockholm: Statistics Sweden.

Thornberry O. , Rowe B. , & Biggar R. (1991). Use of CAPI with the US National Health Interview Survey. Bulletin de Mthodologie Sociologique, 30, 27–43.

Van Bastelaer A.M.L. , Kerssemakers F.A.M. , & Sikkel D. (1987). A test of the Netherlands continuous labour force survey with hand-held computers: interviewer behaviour and data quality. In CBS-Select 4; Automation in survey processing. Den Haag: Staatsuitgeverij.

Van Doorn L. (1987). Het gebruik van microcomputers in panelonderzoek [The use of microcomputers in panel surveys). Jaarboek van de Nederlandse Vereniging van Marktonderzoekers 1987–88 [Yearbook of the Dutch Association for Market Research], pp. 9–21.

Van Doorn L.T. , & Hess T. (1989). Keeping panel respondents fit and willing: using computerised interviewing in panel research to decrease the burden of respondents and improve the quality of the data. Proceedings of the ESOMAR Congress.

Waterton J. J. (1984). Reporting alcohol consumption: the problem of response validity. Proceedings of the section on survey research methods of the American Statistical Association, pp. 664–69. Washington DC: ASA.

Waterton J.J. , & Duffy J. C. (1984). A comparison of computer interviewing techniques and traditional methods in the collection of self-report alcohol consumption data in a field survey. International Statistical Review, 2, 173–82.

Weeks M. F. (1992). Computer-assisted survey information collection: a review of CASIC methods and their implication for survey operations. Journal of Official Statistics, 4, 445–66.

Wilson B. (1989). Disk-by-Mail surveys: three years' experience. Sawtooth Software Conference Proceedings. Evanston: Sawtooth Software.

Witt K.J. , & Bernstein S. (1992). Best practices in Disk-by-Mail surveys. Sawtooth Software Conference Proceedings. Evanston: Sawtooth Software.

Woijcik M.S. , Bard S. , & Hunt E. (1992). Training field interviewers to use computers: a successful CAPI training program. Chicago: NORC. Information Technology in Survey Research Discussion Paper 8 (Also presented at the 1991 AAPOR Conference, Phoenix, Arizona).

Zandan P. , & Frost L. (1989). Customer satisfaction research using Disk-by-Mail. Sawtooth Software Conference Proceedings. Evanston: Sawtooth Software.