The Effect of Introductions on Telephone Survey Participation Rates

Baim J. (1991) Response rates: a multinational perspective. Marketing and Research Today, June, pp. 114–119.

Bednall D.H.B. , & Hall D.E. (2004) Interviewer experience, vocal skills and the recruitment of telephone survey respondents. Australasian Journal of Market Research, 19, 1, June, pp. 41–52.

Bednall D.H.B. , & Shaw M. (2003) Changing response rates in Australian market research. Australian Journal of Market Research, 11, (1), April, pp. 31–41.

Brennan M. (1991) Survey participation and attitudes towards surveys in New Zealand. New Zealand Journal of Business, 13, pp. 72–95.

Brennan M. (1992) Threats to survey research: excessive interviewing and ‘sugging’. Marketing Bulletin, 3, pp. 56–61.

Brennan M. , Hoek J. , & Astridge C. (1991) The effects of monetary incentives on the response rate and cost-effectiveness of a mail survey. Journal of the Market Research Society, 33, pp. 229–241.

CMOR (The Council for Marketing and Opinion Research) (2003) Respondent Cooperation and Industry Image Survey. Port Jefferson, New York. http://www.cmor.org/resp_coop_studies.cfm

de Leeuw E. , & de Heer W. (2002) Trends in household survey nonresponse: a longitudinal and international comparison. In Groves R. , Dillman D.A. , Eltinge J.L. , & Little R.J.A. (eds), Survey Nonresponse. New York: Wiley.

Dijkstra W. , & Smit J.H. (2002) Persuading reluctant recipients in telephone surveys. In: Groves R. , Dillman D.A. , Eltinge J.L. , & Little R.J.A. (eds), Survey Nonresponse. New York: Wiley.

Dillman D. A. (1978) Mail and Telephone Surveys: The Total Design Method. New York: Wiley.

Dillman D.A. , Gallegos J.G. , & Frey J.H. (1976) Reducing refusal rates for telephone interviews. Public Opinion Quarterly. 40, pp. 66–78.

DMA (Direct Marketing Association) (2004). The DMA Name Removal Service for Consumers. http://www.dma.co.nz/Story?Action=View&Story_id=208

Dohrenwend B.S. , & Dohrenwend B.P. (1968) Sources of refusals in surveys. Public Opinion Quarterly, 32, pp. 74–83.

Finn A. J. (2004) The behaviour of mail survey non-respondents. Unpublished Master of Business Studies thesis, Massey University.

Frey J. H. (1986) An experiment with a confidentiality reminder in a telephone survey. Public Opinion Quarterly, 50, pp. 267–269.

Frey J. H. (1989) Survey Research by Telephone (2nd edn). London: Sage.

Goetz E.G. , Tyler T.R. , & Cook F.L. (1984) Promised incentives in media research: a look at data quality, sample representativeness, and response rate. Journal of Marketing Research, May, pp. 148–154.

Groves R. (1979) Actors and questions in telephone and personal interview surveys. Public Opinion Quarterly, 43, pp. 190–205.

Groves R. , & Couper M.P. (1998) Nonresponse in Household Interview Surveys. New York: Wiley.

Groves R. , Dillman D.A. , Eltinge J.L. , & Little R.J.A. (2002) Survey Nonresponse. New York: Wiley.

Gunn W.J. , & Rhodes I.N. (1981) Physician response rates to a telephone survey: effects of a monetary incentive level. Public Opinion Quarterly, 45, pp. 109–115.

Houtkoop-Steenstra H. , & Van Den Bergh H. (2000) Effects of introductions in large-scale telephone survey interviews. Sociological Methods and Research, 28, 3, February, pp. 281–301.

Meier E. (1991) Response rate trends in Britain. Marketing and Research Today, June, pp. 120–123.

Morton-Williams J. , & Young P. (1987) Obtaining the survey interview: an analysis of tape-recorded doorstep introductions. Journal of the Market Research Society, 29, 1, pp. 35–54.

Namias J. (1966) Measuring variation in interviewer performance. Journal of Advertising Research, 6, 1, pp. 8–12.

Oksenberg L. , Coleman L. , & Cannell C.F. (1986) Interviewer's voices and refusal rates in telephone surveys. Public Opinion Quarterly, 50, pp. 97–111.

Remington T. D. (1992) Telemarketing and declining survey response rates. Journal of Advertising Research, Research Currents, MayJune, pp. RC6–RC7.

Singer E. (2002) The use of incentives to reduce non-response in household surveys. In. Groves R. , Dillman D.A. , Eltinge J.L. , & Little R.J.A. (eds), Survey Nonresponse. New York: Wiley.

Singer E. , Groves R.M. , & Corning A.D. (1999) Differential incentives: beliefs about practices, perceptions of equity, and effects on survey participation. Public Opinion Quarterly, 63, pp. 251–260.

Singer E. , Hippler H. , & Scwharz N. (1992) Confidentiality assurances in surveys: reassurance or threat? International Journal of Public Opinion Research, Autumn, pp. 256–268.

Singer E. , Van Hoewyk J. , & Maher M.P. (2000) Experiments with incentives in telephone surveys. Public Opinion Quarterly, 64, pp. 256–268.

Smith T. W. (1995) Trends in non-response rates. International Journal of Public Opinion Research, 7, 2, Summer, pp. 157–172.

SN (Statistics Netherlands) (1999) Netherlands Official Statistics, 14, Autumn, Voorburg/Heerlen.

Struebbe J.M. , Kernan J.B. , & Grogan T.J. (1986) The refusal problem in telephone surveys. Journal of Advertising Research, June/July, pp. 29–38.

Sudman S. , & Bradburn N.M. (1974) Response Effects in Surveys: A Review and Synthesis. Chicago: Aldine.

Yu J. , & Cooper H. (1983) A quantitative review of research design effects on response rates to questionnaires. Journal of Marketing Research, February, pp. 36–44.