Surviving or thriving? Enhancing the emotional resilience of social workers in their organisational settings

Abstract

Summary

High rates of absence due to stress, and issues with recruitment and retention of staff suggest that social work is a challenging profession. Despite this, many social workers gain a great deal of satisfaction from their role. Various studies have focused on stress management in social work. Less attention has been paid to how social workers maintain resilience in the face of challenges and thrive in their role. Drawing on a social constructionist approach to explore how social workers conceptualise emotional resilience in the context of their profession, data were collected through semi-structured interviews with 13 social workers employed in local authority teams.

Findings

The findings highlight how emotional resilience tended to be associated with stress management by the social workers interviewed. Organisational and structural factors were felt to threaten resilience more than the emotional intensity of working with service users.

Application

When resilience is conceptualised as stress management, sources of adversity need to be addressed to enable social workers to survive. Resilience needs to be reconceptualised as positive adaptation to the challenges of the social work role in order to promote factors that enable workers to thrive. The insights from the study exhort us to re-examine the scope of social work organisations to enhance the resilience of their workers.