Between creative and quantified audiences: Web metrics and changing patterns of newswork in local US newsrooms

Abstract

How are transformations in newswork intersecting with changes in the monitoring of reader behavior and new technologies of audience measurement? How, in short, are journalistic ‘visions of the audience’ shifting in the online era, and how are they enabling particular editorial practices? This article explores a provocative tension between the now common rhetorical invocation of the news audience as a ‘productive and generative’ entity, and the simultaneous, increasingly common institutional reduction of the audience to a quantifiable, rationalizable, largely consumptive aggregate. The first half of article reviews the literature on the relationship between audience understanding and newsroom practices. The second half of the article is comprised of an ethnographic analysis of the manner by which increasingly prominent and widespread techniques of audience measurement and quantification interact with the newsroom rhetoric of the active, generative audience. The article concludes with some thoughts regarding the role played by audience quantification and rationalization in shifting newswork practices. It argues that the underlying rhetoric of the active audience can be seen as laying the groundwork for a vision of the professional reporter that is less autonomous in his or her news decisions and increasingly reliant on audience metrics as a supplement to news judgment.