Book review: Shelley D Lane,Understanding Everyday Incivility: Why Are They So Rude?

Bousfield D Locher M (eds) (2008) Impoliteness in Language: Studies on its Interplay with Power in Theory and Practice. Berlin and New York: Mouton de Gruyter.

Brown P Levinson SC (1987) Politeness: Some Universals in Language Usage. Cambridge: Cambridge University Press.