Abstract
Drawing on theories of identity politics and partisan polarization, we explored the politicization of Google Play’s news app reviews—an explicitly non-political domain. Using a mixed-methods approach, Analysis of Topic Model Networks (ANTMNs), combining topic modeling, network analysis, community detection, and theory-driven qualitative reading, we analyzed 759,143 reviews from 2009 to 2022 across 46 news apps. Three themes emerged: Technical, Content Quality, and Political. The political discourse in reviews has intensified over the years, with notable spikes around election periods. Accusations of bias were found to correlate most strongly with lower app ratings. The findings provide alarming empirical evidence for the politicization of non-political spaces, such as the app reviews section on app stores. With identity politics on the rise, this study sheds light on the importance of considering non-political online spaces for the study of political discourse.
Get full access to this article
View all access options for this article.
References
Supplementary Material
Please find the following supplemental material available below.
For Open Access articles published under a Creative Commons License, all supplemental material carries the same license as the article it is associated with.
For non-Open Access articles published, all supplemental material carries a non-exclusive license, and permission requests for re-use of supplemental material or any part of supplemental material shall be sent directly to the copyright owner as specified in the copyright notice associated with the article.
