This article considers some of the everyday practicalities of delivering an
electronic health record project within an NHS hospital trust. Using ethnographic,
observational data we document how and in what ways the orderly character of project
work is achieved against a background of battles and negotiations to deliver the
project within and despite various organizational contingencies and constraints.
Ellingsen G
,
Monterio E.A patchwork planet: the heterogeneity of electronic patient record systems
in hospitals
. In Proceedings of IRIS 2000, August
2000, Uddevalla, Sweden.
2.
Hanseth O
,
Monteiro E.Changing irreversible networks
. In Proceedings of BCIS 1998, June
1998, Aix-en-Provence.
3.
Geertz C.Thick description: toward an interpretive theory of culture. In
The Interpretation of Culture3-30.
New York: Basic
, 1973.
4.
Bittner E.The concept of organisation
. Social Research 1965; 23;
239-255
.
5.
Button G
,
Sharrock W.Occasioned practices in the work of software engineers. In
Jirotka M
,
Goguen J
eds. Requirements in Engineering Social and Technical Issues139-166.
London: Academic
, 1994.
6.
Williams R
,
Slack R
,
Stewart J.Social Learning in Multimedia. Final Report to the European Commission,
DGXII TSER,
University of Edinburgh
, 2000.
7.
Rolland K
,
Monteiro, E.Balancing the local and the global in infrastructural information systems
. The Information Society 2002; 18(2);
87-100
.
8.
Heeks R
,
Mundy D
,
Salazar A.Why Healthcare Information Systems Succeed or Fail. Institute for
Development Policy and Management Working Paper Series no. 9,
University of Manchester
, 1999.
9.
Hartswood M
,
Procter R
,
Rouncefield M
,
Slack R.Making a case in medical work: implications for the electronic medical record
. CSCW Journal 2003; 12(3);
241-266
.
10.
Ciborra C.The grassroots of IT and strategy. In
Ciborra C
,
Jelassi P
eds. Strategic Information Systems16-37.
Chichester: Wiley
, 1994.
11.
Bowers J.The work to make the network work: studying CSCW in action
. In Proceedings of the ACM Conference on Computer Supported
Cooperative Work287-298
. ACM Press, 1994.