■ Children under 6 months, brought to the accident and
emergency department (A&E) are distressed by problems
often related to digestion
■ Parental knowledge of their children's bodies showed
relatively little differentiation between structures
■ They made clear distinctions between the quality of their
baby's crying and the problem
■ Parents made decisions to seek help on the basis of the
quality of their child's crying and thereby its associated
disorder
■ Telephone advice for parents may be the way forward in
service provision, and will therefore require more
exacting knowledge from the parents
■ The research approach used in the study - cognitive
mapping - appeared to be acceptable to the mothers, as
a way of eliciting representations