By defining the task of food service management in terms of its content and complexity, and
analyzing the role that behavior modeling plays in experiential learning, this article ad
dresses the "how" and "why" questions regarding the effectiveness of experiential learn
ing. Alumni of a hospitality program were surveyed regarding a required, experiential res
taurant management course. The data supply evidence that experiential learning with
behavior modeling provides learners with managerial skills they require after graduation.
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