The Organization—its Communication Problems

Jay Jackson , Analysis of Interpersonal Relations in a Formal Organiaztion, Ph.D. Thesis, University of Michigan, 1953.

Festinger Leon Cartwright Dorwin , “A Study of a Rumor: Its Origin and Spread”. Human Relations, 1948, 1 pp. 464–486.

Back Kurt Festinger Leon , “The Methodology of Studying Rumor Transmission”. Human Relations, 1950, 3 pp. 307–312.

For an illustration of this in a hospital setting, see: Jackson Jay Jensen Gale Mann Floyd , “Building a Hospital Organization For Training Administrators”. Hospital Management, September, 1956.

See Mishler Elliott Tropp Asher , “Status and Interaction in a Psychiatric Hospital”. Human Relations, 1956, 9 pp. 187–206; Jay Jackson, Analysis of Interpersonal Relations in a Formal Organization, Ph.D. Thesis, University of Michigan, 1953; TOM BURNS, “The Directions of Activity and Communication in a Department Executive Group.” Human Relations, 1954, 7, pp. 73–79.

Ian Ross , Role Specialization in Supervision, Ph.D. Thesis, Columbia University, 1957.

This finding is from an unpublished study of a public utility company by ALVIN ZANDER.

Experimental evidence for this statement exists in: Jackson Jay Saltzstein Herbert , Group Membership and Conformity Processes. Ann Arbor: Research Center for Group Dynamics, University of Michigan, 1956, p. 89. See also: HAROLD KELLEY, “Communication in Experimentally Created Hierarchies.” Human Relations, 1950, 4, pp. 39–56.

Zander Alvin Cohen A. R. Stotland E. , Role Relations in the Mental Health Professions. Ann Arbor: Research Center for Group Dynamics, University of Michigan. (In press.).

Festinger Leon Kelley Harold , Changing Attitudes Through Social Contact. Ann Arbor: Research Center for Group Dynamics, University of Michigan, 1951.

Glen Mellinger , “Interpersonal Trust as a Factor in Communication”. Journal of Abnormal and Social Psychology. 1956, 52 pp. 304–309.

Jay Jackson , op. cit.

Tom Burns , op. cit.

Glen Mellinger , op. cit.

Arthur Cohen , “Situational Structure, Self-Esteem and Threat-Oriented Reactions to Power”, a chapter in Cartwright Dorwin , Studies in Social Power. Ann Arbor: Research Center for Group Dynamics, University of Michigan. (In press.).

Support for this statement is provided in an unpublished study by JAY JACKSON, JEAN BUTMAN and PHILIP RUNKEL of the communication patterns and attitudes of employees in two business offices.

Ezra Stotland , “Peer Groups and Reactions to Power Figures”, a chapter in Cartwright Dorwin , Studies in Social Power. Ann Arbor: Research Center for Group Dynamics, University of Michigan. (In press.).

See, for example, Jackson Jay Saltzstein Herbert , op. cit., pp. 10–11.