In 1996 the student affairs division at the University of Wisconsin–River Falls underwent nothing short of a complete transformation—from twelve traditional units to three centers. The dean of students reports on how the change came about, the philosophy behind it, and how well it is meeting its objectives: to serve students better, enhance learning, and save money.
Get full access to this article
View all access options for this article.
References
1.
HammerM., and ChampyJ.Reengineering the Corporation: A Manifesto for Business Revolution.New York: HarperCollins, 1994.