This article tells how a manager and her coach used creative change strategies including the FISH philosophy to help two companies bring together two billing departments. What resulted was a true fish tale. Through the effective use of persistence, humor, team building tools and techniques, and a healthy dose of asking for the right kind of help at the right time through coaching, the manager and the team stayed the course through the best and worst of times. This article presents lessons that can be applied to departments and organizations.
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